- Full-Time
- Permanent
- Rooms
- ACCOR
__jobinformationwidget.freetext.LocationText__
Hamilton Princess & Beach Club - A Fairmont Managed Hotel, Hamilton, Bermuda
__jobinformationwidget.freetext.ExternalReference__
REF19297B
Concierge Agent
Region
Luxury & Lifestyle
For more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, luxurious spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.
Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, and pleasant, while keen on turning moments into memories for our guests – the Fairmont way.
As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy:
- Connecting guests to the extraordinary place we call home.
- Discovering a broad offering of career paths
- Learning and thriving among a group of international hospitality professionals
- Being passionate about people and attentive to the world - we are globetrotters!
- Going beyond the walls of our hotel to support our community.
- Taking pride in our differences
Then this could be THE perfect opportunity for you, and we cannot wait to welcome you.
#WeAreHamiltonPrincess
Summary of Responsibilities:
Reporting to the Guest Services Manager, responsibilities and essential job functions include, but are not limited to, the following:
- Consistently offer professional, engaging and proactive guest service a supporting fellow Colleagues
- Using your engaging and outgoing interpersonal skills, establish positive relationships with guests to increase brand and property loyalty
- Proactively share information about the Hotel and its history and services in an informative and engaging manner
- Maintain frequent communications with guests prior to arrival to ensure strong personal connections with the Hotel are established
- Provide guests with information pertaining to island features such as shopping, dining, nightlife, and sightseeing and recreational activities etc.
- Assist with any plans or arrangements the guest intends to make during their stay
- Work closely with other Hotel departments to plan special activities / personalized recognition for guests
- Demonstrate awareness of groups, events and activities happening in the hotel and direct guests to functions within hotel as required
- Ensure that the Concierge Desk, as well as the immediate public spaces are tidy and clean at all times
- Demonstrate Fairmont core values in all interactions
- Attends and regularly contributes to all shift briefing and department communication meetings
- Follow and ensure compliance with all corporate, hotel, departmental and safety policies and procedures
- Participate in hotel committees
- Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC)
Perform any other duties, tasks, and assignments within your department as required
- At least 2 years’ experience in a similar capacity or in a demanding guest facing role is required; experience in a luxury hotel environment is strongly preferred
- Successful completion of the Bermuda Certified Tourism Ambassador (CTA) program is highly advantageous
- Broad knowledge of Bermuda’s culture, history and tourism offerings is required
- Demonstrate superior interpersonal skills and the ability to engage demanding clientele is required
- Demonstrated ability to discern appropriate resolutions to ensure guest satisfaction is required
- Work well under pressure in a fast paced environment with the proven ability to focus attention on guest needs, remaining calm and courteous at all times
- Proven ability to work cohesively as part of a team in a multi-culturally diverse environment
- Demonstrate excellent administrative, written and verbal communication skills
- Proven ability to work cohesively as part of a team in a multi-culturally diverse environment
- Knowledge of computerized Front Office systems required with emphasis in Micros-Fidelio based programs (Opera, In-Touch, I-Concierge) and MS Office Suite is an asset
- Strong work ethic, highly responsible, reliable and the ability to work shifts, extended hours including evenings, weekends and public holidays is required
Physical Aspects of Position:
Include, but are not limited to, the following:
- Standing for long periods of time throughout shift
- Visual Effort: Medium
- Environmental Stress: Busy Atmosphere
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
ibis Styles Paris Gare de l'Est Château Landon, Paris, France
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS STYLES
Job type
Temporary
Locations
Paris
Job Category
Rooms
Description
Chez Ibis Styles, on ne fait pas que recevoir des voyageurs, on leur fait vivre une expérience unique, fun et sans stress ! Si tu es autonome, organisé(e) et que la nuit est ton terrain de jeu, alors
Reference
7136b2c2-ebf8-4d6e-9db5-7d5541e1b57c
Expiry Date
01/01/0001
Salary
Location
FAIRMONT FKL - HP FRANZ KLAMMER, Telluride, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Telluride
Job Category
Rooms
Description
The knowledge of a great Concierge is the expectation of our Owners and Guests when staying at our Lodge. your ability to anticipate guest needs and make informed suggestions will ensure they have a t
Reference
c4fc2648-9680-4eba-bdd0-b0f47d491d2e
Expiry Date
01/01/0001
Salary
Location
Novotel Liverpool Centre, Liverpool, United Kingdom
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Liverpool
Job Category
Rooms
Description
We’re looking for an All Round Night Team Member to join our vibrant team and ensure smooth, seamless operations during the night shift. You’ll play a crucial role in delivering an exceptional guest e
Reference
23f142a5-9138-4067-8296-52ed5494ea29
Expiry Date
01/01/0001
Salary
Location
Novotel Newcastle Airport, Newcastle upon Tyne, United Kingdom
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
United Kingdom
Job Category
Rooms
Description
Job profileYou must be happy working customer facing at all times. From morning shifts until evening work. You will be trained to provide a multi-functional service required within Front of House, Bar
Reference
b388db5a-05f6-41bd-9c39-0dfcadcc8976
Expiry Date
01/01/0001
Salary
Location
ibis London Heathrow Airport, Hayes, United Kingdom
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
United Kingdom
Job Category
Rooms
Description
Provide guidance and support to the Reception team, helping them to achieve their potential and accomplish overall departmental objectives.Assist in effectively running the front office operations wit
Reference
778b9f2f-7a44-48d0-93a4-31184c042a5e
Expiry Date
01/01/0001
Salary
Location
Novotel Manchester West, Worsley, United Kingdom
Experience Level
Associate
Job Schedule
Casual
Brands
ACCOR
Job type
Permanent
Locations
United Kingdom
Job Category
Rooms
Description
Housekeeping Attendant You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, a
Reference
c44a3a93-0034-4b10-926f-0264e5db7915
Expiry Date
01/01/0001
Salary
Location
TRIBE London Canary Wharf, London, United Kingdom
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
TRIBE
Job type
Permanent
Locations
London
Job Category
Rooms
Description
What you’ll do…To be responsible for the cleaning and servicing of guest rooms, ensuring that these are always cleaned to brand standards, and are well presented and maintained.Support the running of
Reference
b27a2b43-e8fb-4786-8717-b8db3378b044
Expiry Date
01/01/0001
Salary
Location
The Rimrock Resort Hotel Banff, Banff, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Temporary
Locations
Banff
Job Category
Rooms
Description
As the first and last impression for our guests, Bellhops are responsible for creating a positive guest experience through welcoming, knowledgeable, and helpful service. The Bellhop is responsible fo
Reference
28609e61-1255-4ab0-9103-3d1f59082a4d
Expiry Date
01/01/0001
Salary
Location
Aparthotel Adagio Glasgow Central, Glasgow, United Kingdom
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ADAGIO
Job type
Permanent
Locations
Glasgow
Job Category
Rooms
Description
Job Description Night AuditorMISSION:Welcome all guests with your warm smile & friendly characterClose PMS and balance all financial reportsCook and serve breakfastExceed guest's expectationsUse your
Reference
d24ab045-bd00-45de-a84b-ecc3c3743cd5
Expiry Date
01/01/0001
Salary
Location
Novotel Liverpool Centre, Liverpool, United Kingdom
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
ACCOR
Job type
Permanent
Locations
Liverpool
Job Category
Rooms
Description
Receptionist First impressions are everything! As a Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience
Reference
04e66597-6afe-410c-a623-6ba7d161f2e5
Expiry Date
01/01/0001