Company Description
Location: On-site in Knutsford, Cheshire, North-West England (not remote)
Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.
Your purpose will be:
The Club Lounge Supervisor oversees the day‑to‑day operation of the Treehouse in the absence of the Assistant Manager or Manager. The role ensures consistently high standards of service delivery, food quality, safety, and guest satisfaction, while supporting operational profitability and promoting sustainable hospitality practices.
Job Description
- Act as the visible leader during service in the absence of the Assistant Manager or Manager.
- Oversee the shift and allocate duties to team members when leadership is not present.
- Represent the Food & Beverage outlet in operational meetings when required.
- Ensure all opening and closing procedures are completed and all documentation is accurately recorded.
- Maintain the cleanliness, organisation, and presentation of the outlet to Fairmont standards.
- Monitor and replenish stock levels, placing orders as needed to support smooth service.
- Communicate clearly and professionally with colleagues to maintain an efficient service flow.
- Maintain a strong guest‑focused approach and ensure the team delivers warm, attentive service throughout the shift.
- Take and deliver food and beverage orders accurately, ensuring consistency and quality.
- Handle guest issues or complaints appropriately and update the Manager on actions taken.
- Identify opportunities to upsell menu items and support daily revenue generation.
- Stay aware of daily business levels and upcoming events impacting the outlet.
- Take responsibility for all payments and financial transactions during the shift.
- Lead pre‑shift briefings in the absence of the Assistant Manager or Manager.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Qualifications
- Proven experience in a Supervisory role, ideally within a luxury or high‑volume environment.
- Qualification in Hospitality Management/Food & Beverage preferred
- Additional certification(s) in Food & Beverage will be an advantage
- Experienced in all aspects of restaurant and banquet service.
- Minimum 1 year of relevant experience in a similar capacity with proven records in delivering results
- Excellent reading, writing and oral proficiency in English language
Additional Information
What is in it for you?
- Exclusive Discounts:
- Fairmont Cheshire, The Mere, Spa and Golf discount
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
- 20% off food and beverage in on-site restaurants
- Colleague restaurant
- Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities
- Competitive salary and benefits including pension
- 28 days of holiday including public holidays
- 1-5 days service award based on length of service
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
- And last but not least you will get to work with a team of EXTRAORDINARY people
