Chief Concierge

Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals alike can immerse themselves in the culture of each city it inhabits.

Mondrian Gold Coast is set to debut on the sun-drenched esplanade of the iconic Burleigh Beach in Q2-2025. This destination lifestyle precinct is a vision of some of Australia and the world’s most celebrated changemakers, risk takers and creative thinkers. Mondrian Gold Coast is an immersive precinct that reflects the culture of one of Australia’s most iconic coastal destinations.

Join our cultural precinct of imaginative spaces that reflect sun, sand and surf enveloped around dynamic dining, entertainment, a cutting-edge spa with a world-class edge.

We’re seeking creatives, innovators and disruptors who challenge the status quo and ready to be agents of change as we usher in one of the most exciting, progressive and forward-thinking brands set to make Burleigh its home.

We are looking for a Chief Concierge to join the Mondrian team. 

The Chief Concierge is responsible for the highest levels of guest satisfaction and service excellence by consistently delivering warm, personalised, and anticipatory assistance to all guests from the moment of their arrival to their departure. Main duties of your role will include:

• Lead and oversee the concierge team to deliver outstanding and personalised guest services, ensuring all guests receive a warm and courteous welcome. 
• Manage the day-to-day operations of the concierge desk, ensuring all tasks and guest requests are handled promptly and efficiently. 
• Maintain a comprehensive knowledge of local attractions, events, and services, acting as a cultural connoisseur for Mondrian guests. 
• Drive and supervise the usage of the Mondrian Hotel Car as needed, ensuring guests receive seamless and luxurious transportation service. Ensure that the hotel car amenities are well maintained. 
• Supervise, train, and motivate the concierge team to achieve high levels of service excellence and efficiency. 
• Provide a customised check in for VIP clientele by welcoming them at the point of arrival and escorting them to their room as well as farewelling them upon departure to personally verify guest satisfaction.  
• Establish and maintain strong relationships with local vendors, attractions, and service providers to offer exclusive experiences and services to Mondrian guests. 

• Proven experience as a Chief Concierge or similar leadership role in a luxury hotel or resort. 
• Exceptional knowledge of the Gold Coast region, including local attractions, restaurants, events, and cultural landmarks. 
• Strong leadership and team management skills, with the ability to motivate and develop a high-performing team. 
• Excellent communication and interpersonal skills, with a natural ability to connect with guests and anticipate their needs. 
• Ability to work flexible hours, including evenings, weekends, and public holidays. 
• Proficiency in Microsoft Office Suite. 
• Experience in Opera Cloud PMS is highly advantageous. 
• Full Australian working rights are essential.

Mondrian Gold Coast is an equal opportunity employer. We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.