Mondrian Services Supervisor

Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals alike can immerse themselves in the culture of each city it inhabits.

Mondrian Gold Coast is set to debut on the sun-drenched esplanade of the iconic Burleigh Beach in Q2-2025. This destination lifestyle precinct is a vision of some of Australia and the world’s most celebrated changemakers, risk takers and creative thinkers. Mondrian Gold Coast is an immersive precinct that reflects the culture of one of Australia’s most iconic coastal destinations.

Join our cultural precinct of imaginative spaces that reflect sun, sand and surf enveloped around dynamic dining, entertainment, a cutting-edge spa with a world-class edge.

We’re seeking creatives, innovators and disruptors who challenge the status quo and ready to be agents of change as we usher in one of the most exciting, progressive and forward-thinking brands set to make Burleigh its home.

We are looking for a Mondrian Services Supervisor to join the Mondrian team. 

Mondrian Services Supervisor will oversee the operation of the PABX System, ensuring all guest calls, internal requests, and general inquiries are handled efficiently. You will assist with restaurant reservations, coordinate guest communication, and ensure prompt service.

Your duties will include:

• Answer and route all incoming external and internal calls in a professional and courteous manner, ensuring guest inquiries are addressed promptly
• Assist guests with restaurant bookings by managing reservations, providing information about the dining options, and confirming details with the Food & Beverage team. 
• Assist in resolving guest complaints or issues over the phone, escalating concerns to relevant departments when necessary to ensure guest satisfaction. 
• Utilise Opera Cloud, Seven Rooms and HUB OS to assist with guest check-ins, room assignments, and reservations. Update guest profiles with preferences and special requests. 
• Monitor emergency lines and coordinate communication during emergency situations, following hotel procedures and ensuring swift, effective response. 

• Prior experience as a PABX Operator, Front Office Supervisor, or similar role in a hotel or customer service environment. 
• Familiarity with PABX systems and Opera or Opera Cloud is highly recommended. 
• Excellent verbal communication and telephone etiquette with a strong focus on guest service. 
• Ability to handle guest complaints or issues calmly and professionally. 
• Strong attention to detail and ability to manage multiple tasks efficiently. 
• Experience in supervising or leading a small team is preferred. 
• Ability to work in shifts, including evenings, weekends, and holidays. 
• Ability to handle high call volumes and prioritize tasks in a fast-paced environment.
• Full Australian working rights are essential. 

Mondrian Gold Coast is an equal opportunity employer. We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.