- Casual
- Permanent
- Rooms
- ACCOR
__jobinformationwidget.freetext.LocationText__
Mercure Canberra, Braddon, Australia
__jobinformationwidget.freetext.ExternalReference__
REF54385W
Casual Guest Services Agent
Region
MEA SPAC
This vacancy has now expired. Please see similar roles below...
Mercure Canberra combines timeless charm with modern comfort, strategically located near the CBD, National Convention Centre, and Australian War Memorial, offering a unique blend of history and contemporary luxury.
As a Guest Services Agent you will be reporting to the Front Office Manager and Duty Managers, providing exceptional customer service to our guests as they check in & out of the hotel.
What you will be doing:
- Providing passionate, knowledgeable and friendly service to external and inhouse guests at all times.
- Assisting guests with enquiries and complaints and providing accurate information to guests about property facilities and features.
- Checking guests in and out of the hotel in a timely manner
- Handling guest enquiries and providing information on local attractions, giving directions where required
- Taking reservations as required
- Ensuring accurate payment of guest accounts
- Previous customer service experience is desired, particularly in a hotel environment
- Enthusiastic, with a natural ability to build rapport both in person and over the telephone
- Be able to work a flexible 7-day roster, including weekends and evenings
- You will have a strong knowledge of computer systems incuding Microsoft Office & Opera (or similar hotel management system)
You are encouraged to apply if you belive you have somethign to offer. We dont look for an exact match, instead we promote diverse talent and welcome your unique story.
What’s in for you?
- Enjoy perks like discounted accommodation, meals, great coffee, global partner discounts & more;
- Access to ongoing learning and skill enhancement;
- Progressive leave policies, inlcuding 10 weeks of parental leave.
- FREE on-site parking
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Hyde Hotel Dubai, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
HYDE
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
Manage and supervise all tasks of his/her staff to ensure guests receive prompt, cordial attention and personal recognitionAssist the Front Office Manager in all aspects of his/her dutiesEnsure repeat
Reference
e01f8b83-67a5-4178-aa92-743693583895
Expiry Date
01/01/0001
Salary
Location
Novotel Visakhapatnam Varun Beach, Visakhapatnam, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Visakhapatnam
Job Category
Rooms
Description
We are seeking a dynamic and customer-focused Assistant Front Office Manager to join our team in Novotel Visakhapatnam Varun Beach, India. As a key member of our front office team, you will play a cru
Reference
fe911a7a-c8c8-4100-9154-0ebd48a28796
Expiry Date
01/01/0001
Salary
Location
, Darwin, Australia
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Darwin
Job Category
Rooms
Description
Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests qu
Reference
e7730f66-8fa6-49a7-a429-f3e45825d9dd
Expiry Date
01/01/0001
Salary
Location
Hotel Chadstone Melbourne - MGallery Collection, Chadstone, Australia
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Chadstone
Job Category
Rooms
Description
As a Porter / Concierge, no two days are the same. You will assist our guests with all aspects of their arrival and departure experience, and everything in between - luggage assistance, valet parking
Reference
a5f2c35f-61bb-461e-8ec7-5b01947ef6de
Expiry Date
01/01/0001
Salary
Location
Fairmont Empress, Victoria, Canada
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Victoria
Job Category
Rooms
Description
Reporting to the Director of Housekeeping, the Housekeeping Manager plays an integral part in the hotel’s strategic repositioning as luxury hotel in all key segments. The Housekeeping Manager is respo
Reference
f0259fe7-ae75-453f-b6c4-bc4fb909a268
Expiry Date
01/01/0001
Salary
Location
Fairmont Chateau Lake Louise, Lake Louise, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Lake Louise
Job Category
Rooms
Description
A smile and helping hand is what our Guests will experience as you personally greet them on their arrival. As a Bellperson with Fairmont Hotels & Resorts, your knowledge of the hotel and the professio
Reference
a1b8e8c0-8bef-4922-a227-5dae51ba6217
Expiry Date
01/01/0001
Salary
Location
Fairmont Palliser, Calgary, Canada
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Calgary
Job Category
Rooms
Description
Fairmont Gold Supervisor (Part-time) At Fairmont Palliser, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. As Fairmont Gold Supervisor,
Reference
75122067-aab2-41d7-be72-cdaa90782501
Expiry Date
01/01/0001
Salary
Location
ibis Osasco, São Paulo, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
Efetuar reservas solicitadas, consultando o sistema quanto à disponibilidade. Informar ao cliente todos os dados, tais como: valor da diária, tipo de apartamento, horários etc. Ser responsável pelo e-
Reference
4bce1b03-ad3a-4694-9458-a188984e9bce
Expiry Date
01/01/0001
Salary
Location
ibis Osasco, Osasco, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Brazil
Job Category
Rooms
Description
Arrumar os apartamentos, durante a permanência e após a saída dos hóspedes, efetuando a limpeza de todas as suas dependências, trocando enxovais e repondo os materiais necessários (amenidades). • Org
Reference
c4e35815-4af6-4d17-b344-ed721bcafa3f
Expiry Date
01/01/0001
Salary
Location
NOVOTEL ORLÉANS SAINT-JEAN-DE-BRAYE, SAINT JEAN DE BRAYE
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Saint Jean De Braye
Job Category
Rooms
Description
L’atout maître ? Le vôtre ! Rejoignez-nous et jouez la meilleure carte de votre carrière ! Nous recherchons pour notre hôtel Novotel Orléans Saint Jean de Braye un Maître d’hôtel H/F, en contrat C
Reference
QWKVK676
Expiry Date
01/01/0001