- Full-Time
- Permanent
- FAIRMONT
- Rooms
__jobinformationwidget.freetext.LocationText__
Fairmont Austin, Austin, United States
__jobinformationwidget.freetext.ExternalReference__
REF53870Y
Bellperson
Region
Luxury & Lifestyle
Your team and working environment:
Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Responsible for the delivery of Guest’s to their room, luggage, messages and any other items for delivery within the Hotel.
- Ensure that the Lobby and front entrance are kept clean, paying special attention to all glass areas and the main doors as well as anything left behind in the seating areas.
- Ensure that all deliveries for Guests and colleagues are correctly recorded and then delivered to the correct destination in a timely fashion.
- Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Guest Services leaders.
- Undertake the duties and responsibilities of the Doorman, as directed by the Guest Service Manager.
- Ensure all luggage is collected from guestrooms within the standard time.
- Ensure that all luggage is delivered immediately as instructed by Royal Service and placed in the room to the correct standard.
- Handle all Guest property with extreme care.
- To assist with room changes as directed by the Front Office.
- Ensure that all long term Guest luggage is stored correctly and logged in the correct manner.
- Ensure that guest elevators are only used when is absolutely necessary and when deliveries to guestrooms are of an urgent nature - this will be deemed by the Guest Service Manager.
- To assist in the departmental training of new colleagues.
- Be aware of all functions that are taking place in the hotel and to direct guests to the correct destination.
- Display an attitude of friendliness, courtesy and sincerity to all Guests (both internal and external), making them feel welcome and at ease, using guest names at every given opportunity.
- Be fully aware of all restaurants and services in the Hotel, being knowledgeable of opening times, type of cuisine and dress code.
- Maintain amicable and co-operative working relations with other departments in the Hotel.
- Comply with all Health and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself
- Be aware of the departmental schedule and to always be on time for duty
What is in it for you:
- Paid time off
- Medical, Dental and Vision Insurance, 401K
- Complimentary shift meal
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and Educational Assistance for further development
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee
- Proficient in English (verbal & written).
- Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
- Must be flexible in terms of working hours and willing to work overnight
- Prior experience in customer service an asset
- Must be able to lift up to 25kg
Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Mövenpick Hotel Hanoi Centre, Hanoi, Vietnam
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Hanoi
Job Category
Rooms
Description
Grow and motivate team members through capability development.Work closely with the Restaurant and Kitchen departments to prepare food and drinks for the Executive Floor dining room. Make sure food is
Reference
fb2f5311-17ab-44f0-a0be-d503aebe320d
Expiry Date
01/01/0001
Salary
Location
Mondrian Gold Coast (Opening May 2025), Gold Coast, Australia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MONDRIAN
Job type
Permanent
Locations
Gold Coast
Job Category
Rooms
Description
As Guest Relations Manager, you will anticipate guests needs, address any concerns, and create a personalised experience in line with Mondrian Gold Coast's luxury standards. You will act as a key poin
Reference
6e4f1800-3db1-4f1e-9f07-b476d0f3d717
Expiry Date
01/01/0001
Salary
Location
Mövenpick Hotel Hanoi Centre, Hanoi, Vietnam
Experience Level
Executive
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Hanoi
Job Category
Rooms
Description
• Hỗ trợ Trưởng Bộ phận trong các công việc vận hành • Kiểm tra phân công công việc hàng ngày của giám sát – phòng khách và khu vực công cộng • Có trách nhiệm lên kế hoạch, tổ chức, đào tạo và kiểm
Reference
5bd543e3-d93a-40fb-847f-d47a9a4049fe
Expiry Date
01/01/0001
Salary
Location
Mövenpick Hotel Hanoi Centre, Hanoi, Vietnam
Experience Level
Executive
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Hanoi
Job Category
Rooms
Description
Front Office OperationConduct daily briefings and ensure that all pertinent information is well received by team membersManage and supervise all tasks of his/her staff to ensure that highest quality s
Reference
72ca85b4-8366-4156-8cd8-7e5c4212af81
Expiry Date
01/01/0001
Salary
Location
Mövenpick Hotel Hanoi Centre, Hanoi, Vietnam
Experience Level
Executive
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Hanoi
Job Category
Rooms
Description
Tiến hành họp giao ban hàng ngày, quản lý và giám sát mọi nhiệm vụ trong tổĐảm bảo vệ sinh khu vực công cộng, hành lang khách, phòng giặt là và các kho chứa thức ăn công cộng theo các tiêu chuẩn và qu
Reference
08bd04f3-1c10-4a16-b3ff-b76aff0a6d5a
Expiry Date
01/01/0001
Salary
Location
Mercure Queenstown Resort, Queenstown, New Zealand
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
Queenstown
Job Category
Rooms
Description
$26.78 to $27.78 per hourMinimum 30 hours per week guaranteed About usPerched on a stunning vantage point with breathtaking views over Lake Wakatipu and the Remarkables Mountain Range, Mercure Queenst
Reference
ab181af1-05dc-4a75-9ab7-8346fdf7bff9
Expiry Date
01/01/0001
Salary
Location
Mercure Townsville, Townsville, Australia
Experience Level
Not Applicable
Job Schedule
Casual
Brands
MERCURE
Job type
Permanent
Locations
Townsville
Job Category
Rooms
Description
Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.Maintain strict security procedures w
Reference
37899290-9fc9-495d-b13b-66b68054d0c6
Expiry Date
01/01/0001
Salary
Location
Mercure Gold Coast Resort, Carrara, Australia
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
ACCOR
Job type
Permanent
Locations
Carrara
Job Category
Rooms
Description
WHAT YOU WILL BE DOING:Working in our Housekeeping department as a Room Attendant, Public Area Cleaner or House Person, in Resort bedrooms and our stunning Public Areas.Maintain established standards
Reference
13959d2e-2e34-4bb9-abf9-43e55712b359
Expiry Date
01/01/0001
Salary
Location
Manly Pacific Hotel Sydney - MGallery Collection, Manly, Australia
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Manly
Job Category
Rooms
Description
This position is responsible for ensuring the efficient and cost effective running of the Department, achieving the standards of cleanliness and guest care outlined by Hotel policies and procedures. T
Reference
2c2caf8d-2ac8-4e7a-80d5-f13b59698f29
Expiry Date
01/01/0001
Salary
Location
Mercure Canberra, Braddon, Australia
Experience Level
Not Applicable
Job Schedule
Casual
Brands
MERCURE
Job type
Permanent
Locations
Braddon
Job Category
Rooms
Description
Reporting to our Executive Housekeeper and Housekeeping Supervisors, you will be carrying out cleaning duties to the highest standard to exceed our guests' expectations. Your main responsibilities wil
Reference
bbb14bac-5d52-402e-9550-adb53c3a03b4
Expiry Date
01/01/0001