Belldesk Supervisor, Full Time

Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, nestled on Vancouver's stunning waterfront, is consistently celebrated by top publications like Conde Naste Traveler and recognized as a Great Place to Work® Canada for a second consecutive year. We are Industry leaders in sustainability & embody our commitment to our community, featuring Vancouver's first green roof & rooftop apiary. 

Our Culture is strongly rooted in diversity, inclusion, professional growth and development - over 60% of promotions are from within. We are committed to empowering ambitious individuals to thrive. If you're a visionary who shares our values and passion for excellence, join us to help shape the future of luxury hospitality.  

Why work at Fairmont Waterfront?

• Sustainability and community commitment  - recognized with 5 Green Leaves Certification rating from Green Key Global since 2011
• Empowering Women in Leadership - More than 50% of leadership team including Executive Level, are women
• Celebrating Diversity - our team represents over 60+ countries, fostering an inclusive and global community
• Strong Culture of Belonging for the 2SLGBTQIA+ community providing year-round support, including gender inclusive change rooms
• Generous perks - Enjoy discounted rates at over 5,500 Accor hotels worldwide through our Colleague Travel Discount Program* food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program
• Comprehensive Benefits - through our Benefit Plan* including medical, dental and vision coverage, Pension Plan, and more!
• Dining Discounts - Get 50% off at our dining establishments in Vancouver, Victoria and Whistler through our Food & Beverage Discount Program
• Exclusive Experiences - One free stay through our Be Our Guest Program
• Full rate of pay, $22.94 per hour following 90 days of service

*full-time and part-time status colleagues

What you will be doing:
Reporting to the Bell Captain, the Bell Services Supervisor will support their manager in ensuring the smooth and efficient operation of Bell Services, Door, and Valet Services. The Bell Services Supervisor will ensure that all standards, procedures, and guest satisfaction goals are consistently met or exceeded. Key responsibilities include:

• Maintaining a high level of professionalism in all aspects of job performance.
• Ensuring guests are warmly welcomed, recognized upon arrival, and provided with appropriate assistance.
• Ensuring adherence to Fairmont standards, procedures, and practices (LQA, Forbes, etc.) by delivering high-quality colleague training, monitoring performance, and offering ongoing coaching.
• Taking ownership of creating personal connections between colleagues and guests, fostering emotional luxury.
• Addressing guest concerns promptly, logging them, and notifying the appropriate departments for timely resolution.
• Reviewing upcoming arrivals and departures, including valet, tour groups, FIT guests, and more, to ensure seamless operations.
• Supporting labor productivity goals by adjusting staffing levels to meet business demands, and assisting with the preparation of the weekly schedule and biweekly payroll.
• Enforcing policies to protect guest belongings and hotel property, while ensuring regular maintenance of equipment, including hotel vehicles, bikes, and bell carts.
• Promoting positive colleague relations by maintaining an environment of open communication, trust, and mutual respect.
• Performing any other tasks as assigned by management.
• Availability for shift work, including weekends, mornings, and evenings.

• Minimum of 2 years’ previous experience in Valet/Bell operations.
• Supervisory experience preferred.
• Ability to work independently and prioritize responsibilities and handle a multitude of tasks, colleagues and guest requests.
• Passion for guest service, strong guest service orientation and training skills required.
• Excellent communication and customer service skills.
• Proficiency with Opera or a similar Property Management System and strong computer skills, including Microsoft Windows applications, are required.
• Previous working experience with Royal Service and or dealing with guest recovery systems.
• Possess a valid BC driving license.
• Ability to work a variety of hours/days/holidays/weekends as business needs require

Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS