- Full-Time
- Permanent
- PULLMAN
- Rooms
__jobinformationwidget.freetext.LocationText__
, Vũng Tàu, Vietnam
__jobinformationwidget.freetext.ExternalReference__
REF65791P
Bell Person
Region
PM&E
The Pullman Vung Tau Hotel features 356 rooms with contemporary designs inspired by the creative and vibrant coastal city life, offering guests a "bleisure" experience — a perfect balance between work and leisure. Our conference and event center spans over 2,321 square meters, comprising 2 grand ballrooms and 4 meeting rooms equipped with state-of-the-art facilities, accommodating up to 1200 guests. Guests can also meet, entertain, or relax while enjoying distinct and enticing culinary experiences at Riviera Restaurant with an international à la carte menu, Corniche Ultra Lounge serving Tapas or experiencing delightful beverages at the Lobby Bar or Poolside Bar. The Fit Lounge is open 24/7, and the outdoor pool bathed in natural light, complemented by Pullman's unique amenities such as the Welcomer service, Signature Pullman bedding, Connectivity Lounge, and Co-Meeting criteria, ensuring a satisfying stay for all guests.
GENERAL MISSION
- Reporting directly to Concierge.
- He is responsible to ensure that the guests arriving and leaving the Pullman Vung Tau are warmly greeted and that any assistance is offered quickly when they need and request it. He will be active in performing the various tasks of the Concierge section and will be willing to help the guest at any time. All guests passing by the Front Door will be welcomed by the Bellman. The Bellman will always have smile and positive attitude
- The schedule of the Bellman will rotate 24 hours a day.
TECHNICAL RESPONSIBILITIES
The Bellman will follow during the operations the instructions received by the (Chief) concierge.
- Working Area
The Bellman will stand in the following areas
In front of the hotel door. Outside to open the car doors and greet the arriving guests.
- Front door Operations
To participate actively in welcoming and greeting the guest as soon as he arrives at the hotel.
To open all the car doors
To pick up quickly the luggage from the car’s boot and to send them to the Concierge Desk Area.
To assist the Welcomer in opening the hotel doors for the guests.
To call taxi for guest and record their registration number carefully.
To give umbrellas to the hotel guests when raining.
- Luggage Operations
To send the guests luggage from the hotel entrance to their room when they “check in” in the shorter time possible. If the luggage has to stand there, to tag the luggage and to give a copy to the guest.
To pick up the luggage from the guest room when it is requested and to send them to the lobby in the shorter time possible. To put a tag in each of them and to give a copy to the guest.
To coordinate with the Front Desk the room number and tag numbers to ensure that the correct numbers are collected.
To send the luggage to the store room when it is required and to keep full records.
To keep the store room clean and organized.
- Other Tasks
To clean the trolley used by the Concierge section to keep them clean and shiny at any time.
The Bellman will bring the messages to the guest room or sections/employees of the hotel
- Guest Services
The Bellman will assist the guest in the lobby when he needs information and guide him/her to the right counter or person
Privacy: The Bellman will be attentive to respect the privacy/confidentiality of the information, or guests name available. He will ensure not to transmit any guest name, or guest history information
- Knowledge & Information
The Bellman afternoon shift will attend the required Briefings/Meetings and listen carefully the information mentioned.
The Bellman will attend the Briefing made by the (chief) Concierge at the beginning of the shift.
The Bellman will read the Concierge Logbook and be aware of its content.
The Bellman must be aware of the hotel activities, outlets & promotions.
- Security issues
The Bellman has to know her duties & responsibility in the eventuality of fire.
The Bellman is responsible to follow all standards and procedures established at Pullman Vung Tau
To be responsible for adhering to Pullman Vung Tau staff rules and regulations as detailed in Pullman Vung Tau staff handbook.
To be ready and responsible when assigned to perform any other duties or job functions as required by Executive Management, Rooms Division Manager or (Chief) Concierge.
Degree in Hotel or related field
Fluent in Vietnamese, English communication, and a third language would be a plus
2 years related experience or an equivalent combination of education and experience
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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