- Full-Time
- Permanent
- FAIRMONT
- Wellness & Recreation
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Fairmont Chateau Lake Louise, Lake Louise, Canada
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REF61158P
Basin Glacial Waters - Facility Supervisor
Region
Luxury & Lifestyle
Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!
Basin Glacial Waters is a brand new, highly anticipated Wellness Facility that will offer guests a truly luxurious experience. As part of our leadership team, the Facility Supervisor will have the opportunity to interact with patrons while providing a once in a lifetime experience while also adhering to specific standards and supporting the overall success of the department.
Position Type: Permanent
Start Date: Mid-June 2025
Pay Rate: $26.87/Hour
Job Duties Include:
Reporting to the Wellness Operations Manager, responsibilities and essential job function include but are not limited to the following:
- Maintain an inventory of supplies used in the administration of the Basin
- Complete monthly inventory and ordering in tandem with the leadership team
- Provide administrative assistance to the Wellness Operations Manager through daily scheduling and payroll
- Ensure the proper procedures in the operations of the facility for Health and Safety purposes
- Processes and oversees special requests of customers
- Keep up to date reports and ensure that they are accurately processed i.e. CASD reporting
- Work in collaboration with the Basin Leadership team on projects, events, special requests.
- Responsible for the efficient training of reception staff in terms of work-related tasks and participate in training and development of current and future employees
- Ensure effective communication between all departments in relation to the operations of the receiving department.
- Follow all Fairmont Hotels and Resorts policies.
- Maintain effective communication with the Pool Operator and Wellness Operations Manager to ensure preventative maintenance process in the facility
- Responsible for maintaining the Basin premises; clean, replenish stock of all amenities, toiletries and linens and answer any guest inquiries
- Support in dispensing robes, towels and sandals to guests
- Ensuring that all public areas of the facility are clean and reflect a luxury experience for our guests
- Support the Lounge Servers in clearing
- Maintain locker rooms in a tidy manner, check and clean lockers when needed
- Direct members/guests to appointments and assist them with use of sauna, steam whirlpool etc.
- Other Duties as assigned
- Previous leadership experience an asset
- Previous spa, housekeeping or cleaning experience an asset
- Are dedicated to a high level of customer service and attention to detail
- Must be able to lift, carry and pull over 30+ lbs and able to constantly stand and walk throughout shift. Motions include: standing, walking, bending, kneeling, reaching, pushing, pulling, squatting, climbing up and down the stairs.
- Have excellent communication skills (written and oral) in English.
- Proactive Skill Set – Spa experience an asset
- Strong interpersonal and problem solving abilities
- Demonstrates initiative, and the ability to work with minimal supervision
- Ability to maintain high service levels under pressure
Visa Requirements: Applicants must be legally authorized to work in Canada.
Job Perks & Benefits:
- Subsidized staff accommodation provided on-site for full time status employees
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
- Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor
Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: CLL.Careers@Fairmont.com
Our Commitment to Diversity & Inclusion:
At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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