- Full-Time
- Internship
- Rooms
- ACCOR
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Mercure Sao Paulo Jardins, São Paulo, Brazil
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REF101268X
Auxiliar de recepção Tournant
Region
Americas
A Accor é uma gigante francesa de hospitalidade, líder global com milhares de hotéis e marcas diversas.
Recepcionar hóspedes/clientes no balcão, identificando-os e prestando informações e esclarecimentos diversos (reservas, confirmação de passagem aérea, endereços/fones de locais, reclamações etc.), sob orientação.
Realizar o check-in dos hóspedes, providenciando o preenchimento de ficha, procedendo a entrega das chaves e encaminhando-os aos respectivos apartamentos.
Realizar o check-out dos hóspedes, executando o fechamento das faturas, recebendo os pagamentos, bem como montando/organizando os respectivos processos.
Assegurar o cumprimento aos procedimentos de recepção, bem como preparar os processos e procedimentos de “Auto-Controle”
Alimentar o sistema com as informações de reserva do cliente.
Efetuar a passagem de turno, seguindo, rigorosamente, os procedimentos preestabelecidos.
Realizar atendimento telefônico, seguindo os padrões da rede e da unidade.
Manter o arquivo da área devidamente organizado.
Executar outras atribuições correlatas de acordo com a necessidade da área.
Liderança
Agilidade
Proatividade
Discrição
Atenção a detalhes
Zelo/Capricho
Disciplina Asseio
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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