Company Description
Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,500 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Accor has a portfolio of incomparable brands, led by more than 300,000 employees around the world.
Job Description
Accor is in a partnership with one of the World's Leading Airlines, to manage the Lounge operations located in Changi Airport.
We are seeking interested applicants for the Assistant Operations Manager (Housekeeping) role. The ideal candidate will have strong leadership capabilities, a commitment to service excellence, and the ability to thrive in a fast‑paced airport environment. This role is responsible for overseeing housekeeping and facilities operations, ensuring high standards of cleanliness and compliance, leading teams and vendors, and supporting a premium guest experience across the lounges.
Key Responsibilities
- Support and manage daily lounge operations across multiple terminals
- Oversee housekeeping, facilities maintenance, and vendor performance
- Ensure high standards of cleanliness, safety, and guest experience
- Lead, roster, train, and support housekeeping and operations teams
- Manage inventory, supplies, and cost control
- Handle guest feedback and operational issues professionally
- Ensure compliance with WHS, hygiene, security, and environmental standards
Qualifications
- Minimum 3 years’ experience in hospitality, hotel, lounge, or F&B operations
- Prior experience in housekeeping and/or facilities management preferred
- Diploma or higher qualification in Hospitality, Tourism, or related field
- Valid WSQ Food Hygiene Certificate
- Proven ability to lead teams and manage day‑to‑day operations
- Strong organisational, communication, and stakeholder management skills
- Knowledge of safety, hygiene, and operational compliance standards
- Able to work in a 24‑hour airport environment, including overnight shifts, weekends, and public holidays
Additional Information
- 5 day work week
- 44 hours per week
- Competitive benefits
- Travel-related perks.
- Uniforms provided.
- Training and career development opportunities.
- Supportive and multicultural work environment.
Our culture of inclusion welcomes everyone regardless of race, gender and background.
