- Full-Time
- Permanent
- Food & Beverage
- ACCOR
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ibis Jaipur City Centre, Jaipur, India
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REF53697A
Assistant Manager- Guest Service
Region
MEA SPAC
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
We are seeking a dynamic and customer-focused Assistant Manager-Guest Service to join our team.In this role, you will play a crucial part in ensuring exceptional guest experiences and maintaining the highest standards of service in our hotel operations.
- Oversee and coordinate daily guest service operations, including front desk, reception, cashiering, reservations, and outlet services
- Train, mentor, and manage Guest Service Associates, fostering a collaborative and supportive team environment
- Implement and maintain efficient systems and procedures to enhance guest satisfaction and operational effectiveness
- Monitor and address guest feedback, resolving issues promptly and professionally
- Collaborate with other departments to ensure seamless guest experiences across all touchpoints
- Analyze performance metrics and guest satisfaction data to identify areas for improvement
- Assist in developing and implementing innovative guest service initiatives
- Handle VIP guests and special requests with utmost care and attention to detail
- Diploma in Tourism / Hospitality Management.
- Minimum 1 years of relevant experience in a similar capacity.
- Knowledge about both the departments Front Office and F&B service.
- Excellent reading, writing and oral proficiency in English language.
- Ability to speak other languages and basic understanding of local languages will be an advantage.
- Good working knowledge of MS Excel, Word, & PowerPoint.
- Strong leadership, interpersonal and training skills.
- Good communication and customer contact skills.
- Results and service oriented with an eye for details.
- Ability to multi-task, work well in stressful & high-pressure situations.
- A team player & builder.
- A motivator & self-starter.
- Well-presented and professionally groomed at all times.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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