Assistant Learning & Development Manager

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

What you will be doing:

• Conduct Training needs analysis for the hotel
• Assist each department in developing quality introductory and ongoing departmental training plans and  learning activities; maintain active follow-up through on-going coaching, guidance and support of junior-, mid-level- and senior leaders
• Provide support and development of Departmental Trainers as required
• Maintain an ongoing Training Calendar to ensure learning resources and opportunities are maximized
• Participate in regional meetings / workshops and ensure such activities are rolled out as required in the hotel
• Developing and implementing organizational improvement strategies to drive Employee Engagement and EQ leadership style.
• Monitor learning trends and introduce innovative learning solutions (e.g., e-learning, blended learning).
• Promote a culture of learning and continuous improvement across all departments.
• Collaborates with hotel leaders (Department Heads, Talent & Culture team) to identify and understand learning needs, creating a best-in-class learning approach that balances Hotel needs.
• Assists with the development and implementation of training strategies, ensuring the company culture is provided with a high level of learning support.
• Ensure that global brand and culture initiatives are embedded within the hotel.
• Support hotel with integrating and administering INES as a core learning resource.
• Act as an adviser to effectively leverage resources and provide guidance to the business on the usage of emerging technologies, thought leadership, practices and trends.
• Certifies hotel trainers & facilitators and L&D teams to deliver various programs.

Your experience and skills include:

• Previous leadership experience in a similar role required
• Computer literate in Microsoft Window applications and or relevant computer applications required
• University/College degree
• Excellent in both Language Arabic & English
• Excellent administrative, interpersonal, written and verbal skills
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable with exceptional attention to detail
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

• Jordanian national only
• Female Only