- Full-Time
- Permanent
- PULLMAN
- Rooms
__jobinformationwidget.freetext.LocationText__
Pullman Bali Legian Beach, South Kuta, Indonesia
__jobinformationwidget.freetext.ExternalReference__
REF53394G
Assistant Guest Experience & Loyalty Manager
Region
MEA SPAC
This vacancy has now expired. Please see similar roles below...
Pullman Bali Legian Beach is a beach front resort in a urban chic style, located between the exciting Kuta and Legian Beach, only 20 minutes drive from Ngurah Rai International Airport.
The hotel offers 365 beautiful, spacious rooms & suites. While for business purpose, ballroom and meeting rooms are available for conference up to 350 guests.
Ensure the smooth and efficient daily operation of the Guest Experience department.
• Oversee the implementation and compliance of brand standards, including Leading Quality Assurance (LQA) audits.
• Manage guest feedback platforms (e.g., TrustYou, RPS) to monitor satisfaction and identify improvement areas.
• Drive loyalty program performance by achieving ALL enrollment targets and increasing member engagement.
• Enhance guest experiences through proactive engagement and seamless service recovery.
• Manage and ensure the successful execution of the guest loyalty program to build strong relationships with loyal guests and VIPs.
• Collaborate with all Heads of Departments to address guest feedback and ensure excellent service delivery.
• Foster a guest-centric culture within the team through training, coaching, and motivation.''
2 years experience at the in position in 5 stars International Hotel Chain
Very good communication skills
Diploma in Hospitality
Strong Leadership
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
ibis Styles São Paulo Barra Funda, São Paulo, Brazil
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
*Responsabilidades:* - Organizar e manter a rouparia do hotel. - Realizar conservação das roupas e uniformes. - Auxiliar na distribuição de roupas para as diferentes áreas do hotel. *Requisitos:
Reference
4ea53de7-56e9-49ea-9a2c-247ee5dc7cbb
Expiry Date
01/01/0001
Salary
Location
Fairmont Palliser, Calgary, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Calgary
Job Category
Rooms
Description
Fairmont Gold Supervisor At Fairmont Palliser, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. As Fairmont Gold Supervisor, you will br
Reference
ede11dde-c0e1-497f-b565-ed365331f009
Expiry Date
01/01/0001
Salary
Location
Fairmont Château Whistler, Whistler, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Whistler
Job Category
Rooms
Description
Room AttendantYou are at the heart of the hotel! As a Room Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of cr
Reference
78691542-2ce6-42a0-b8ca-f064c97afc28
Expiry Date
01/01/0001
Salary
Location
Fairmont Château Lake Louise, Lake Louise, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Lake Louise
Job Category
Rooms
Description
Join our team as a Front Desk Agent and be the first point of contact for our guests, ensuring a welcoming and professional experience from check-in to check-out. You will play an essential role in pr
Reference
24698b72-47f2-4e4e-b40b-b4aff6e29224
Expiry Date
01/01/0001
Salary
Location
Novotel London Waterloo, London, United Kingdom
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
London
Job Category
Rooms
Description
Our mission at Novotel London Waterloo is to create memorable moments for our guests, by connecting hearts from arrival to farewell.A job, a career or a calling - whatever brings you here, we have som
Reference
4c0c3a7b-adaa-452c-b14c-661754659dd4
Expiry Date
01/01/0001
Salary
Location
The Rimrock Resort Hotel Banff, Banff, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Temporary
Locations
Banff
Job Category
Rooms
Description
Duties and ResponsibilitiesGreet guests upon arrival and open doorsProvide directions for parking and control in-coming and out-going trafficValet park and retrieve cars upon requestTransport guests a
Reference
25050a31-4ffd-45cb-89e9-dfb2669160d9
Expiry Date
01/01/0001
Salary
Location
Mercure Lisboa Hotel, Lisbon, Portugal
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Lisbon
Job Category
Rooms
Description
O Mercure Lisboa está a recrutar para integrar a nossa equipa de Housekeeping! O que esperamos de ti:preocupação com a higiene e limpeza dos quartos que lhe são confiados, atento ao detalhe e à qua
Reference
76a5da89-f055-4c05-ba85-bf1205d38c34
Expiry Date
01/01/0001
Salary
Location
Novotel Lisboa, Lisbon, Portugal
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Lisbon
Job Category
Rooms
Description
O Novotel Lisboa está a recrutar para integrar a nossa equipa de Housekeeping! O que esperamos de ti:preocupação com a higiene e limpeza dos quartos que lhe são confiados, atento ao detalhe e à qua
Reference
9886b939-35f9-4af5-a360-9c178c36acf0
Expiry Date
01/01/0001
Salary
Location
Fairmont Jasper Park Lodge, Jasper, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Jasper
Job Category
Rooms
Description
Starting Rate of Pay: $19.60 per hour CADAs a Concierge, your ability to anticipate the guests' needs and make informed suggestions will ensure they have a truly memorable stay. In this role you will
Reference
921b906c-311f-4f64-95b6-a6351a8efe4e
Expiry Date
01/01/0001
Salary
Location
Fairmont Austin, Austin, United States
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Austin
Job Category
Rooms
Description
Responsible for the delivery of Guest’s to their room, luggage, messages and any other items for delivery within the Hotel. Ensure that the Lobby and front entrance are kept clean, paying special atte
Reference
a6ed7f40-a158-47e1-8461-c0e5fdf55157
Expiry Date
01/01/0001