Assistant Duty Manager

ibis Perth is undergoing an exciting transformation with a complete refurbishment, elevating our Hotel, including F&B venues to new heights! Located in the heart of the vibrant West End of Perth CBD, just 300m from the bustling Murray and Hay Street shopping malls, our hotel will soon feature a fresh and modern new dining experience. With 192 rooms and an inviting elevated Bar and all-day dining outlet that serves delicious meals and refreshing beverages, with our new look and feel we’re ready to make a lasting impression on our guests.

Job Description

Join Our Team as an Assistant Duty Manager!

Are you passionate about hospitality and eager to grow your career in hotel operations? We are looking for an enthusiastic and professional Assistant Duty Manager to support our team in delivering exceptional guest experiences.

Key Responsibilities:

• Assist the Duty Manager and Front Office Manager in the daily operations of the Front Office department.
• Supervise, train, and support Front Office team members to ensure outstanding service delivery.
• Provide knowledgeable, friendly, and personalised service to all guests.
• Respond effectively to guest feedback and complaints, ensuring swift resolution in a professional manner.
• Promote the Accor Live Limitless Loyalty Program and contribute to achieving team targets.
• Uphold a positive team culture and assist in implementing strategies to boost productivity and morale.
• Work a flexible 7-day roster, including morning, evening, and occasional night shifts.

What We're Looking For:

• Previous experience in a Front Office role, preferably as a GSA, Supervisor, or similar (minimum 1 year).
• Exceptional customer service and interpersonal skills, with a passion for creating memorable guest experiences.
• Strong organisational and time-management skills, with the ability to multi-task in a fast-paced environment.
• Problem-solving abilities and a proactive approach to challenges.
• A positive and professional attitude, with a keen eye for detail.
• Opera experience is advantageous.

• A current C-Class Manual Driver’s Licence (essential).
• Approved Manager Licence and RSA (or willingness to obtain).
• Flexibility to work across a rotating 7-day roster.

What’s in it for you:

• Employee benefit card offering discounted rates at Accor properties worldwide.
• Access to learning and development programs through Accor Academies.
• Career advancement opportunities within Mercure Perth and globally across Accor’s extensive network.
• Opportunity to make a difference through our Corporate Social Responsibility initiatives.

Our Commitment to Diversity & Inclusion
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.

Join us at Mercure and ibis Perth, where your passion for sales and events will thrive in a dynamic and supportive environment.

Apply now to embark on a rewarding career journey with Accor!