- Full-Time
- Permanent
- FAIRMONT
- Rooms
__jobinformationwidget.freetext.LocationText__
Fairmont Dallas, Dallas, United States
__jobinformationwidget.freetext.ExternalReference__
REF39342Y
Assistant Director of Front Office
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.
Key Responsibilities:
Staff Management & Training:
- Supervise Front Desk Manager, Fairmont Gold Manager, Chef Concierge, and Royal Service Manager.
- Direct performance, provide feedback, handle disciplinary issues, and conduct performance reviews.
- Identify departmental training needs and deliver training for new and existing staff.
Operational Excellence:
- Oversee daily operations, including check-in/check-out processes, guest requests, and service delivery.
- Ensure cleanliness, organization, and adherence to departmental policies and procedures.
- Monitor staff performance, resolve issues, and manage room inventory to maximize revenue.
Guest Relations & Service:
- Anticipate and respond to guests' needs promptly, resolving complaints and ensuring satisfaction.
- Maintain positive guest relations and ensure staff provides courteous and efficient service.
- Handle VIPs, group bookings, and special requests with high attention to detail.
Administrative Duties:
- Prepare forecasts, budgets, and staffing schedules.
- Review and manage financial transactions, including cashiering procedures and accounting policies.
- Conduct departmental meetings, assist with recruitment, and ensure compliance with safety and security protocols.
Qualifications:
- Essential: Some college (preferably in Hotel Administration or Business Management), 2 years’ experience in a similar role, fluency in English, and familiarity with yield management and cost controls.
- Desirable: College degree in Hospitality Management, fluency in a second language (preferably Spanish), CPR certification, and experience in guest relations training.
What’s in it for you:
- Paid time off
- Medical, Dental and Vision Insurance, 401K
- Complimentary Shift Meal
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academy designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
- Career development opportunities with national and international promotion opportunities
- Eligible performance based bonus
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Mövenpick Dead Sea Jordan, Dead Sea, Jordan
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Dead Sea
Job Category
Rooms
Description
What do we expect from you?Under the general guidance of the Director of Rooms or any other authorized by the management, plan, organize, develop and direct the overall operation of the Housekeeping d
Reference
81f5363a-7e6f-491f-98d0-3fec75b8c48d
Expiry Date
01/01/0001
Salary
Location
Makkah Clock Royal Tower A Fairmont Hotel, Mecca, Saudi Arabia
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Mecca
Job Category
Rooms
Description
Reporting to Royal Service Manager, responsibilities and essential job functions include but are not limited to the following: Responds to all incoming calls complying with standards, and transfers
Reference
672f24ea-dc54-4578-bee3-6d724cc66a4d
Expiry Date
01/01/0001
Salary
Location
Mercure Paris Orly Airport, Paray-Vieille-Poste, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
Paray-Vieille-Poste
Job Category
Rooms
Description
Vous souhaitez :Coanimer et coacher une équipe de 10 personnesGérer le bon déroulement et la bonne gestion des missions front et back officeAiguiser votre sens d’entrepreneur (Revpar, Complet, Fidélis
Reference
9348cb49-d287-4533-be20-7ecff2cc3f37
Expiry Date
01/01/0001
Salary
Location
ibis Yanbu Saudi Arabia, Yanbu, Saudi Arabia
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Yanbu
Job Category
Rooms
Description
Reception Agent First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable exper
Reference
5ff75d2b-e49e-4563-8c08-92dcf54207e2
Expiry Date
01/01/0001
Salary
Location
Fairmont Château Lake Louise, Lake Louise, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Lake Louise
Job Category
Rooms
Description
What you will be doing:Consistently offer a professional, engaging and friendly serviceEnsure the cleanliness of guest rooms, colleague service areas & corridors while adhering to hotel standardsMakin
Reference
bcfb9f68-44dc-4f9c-a8fc-1884617e2b67
Expiry Date
01/01/0001
Salary
Location
Fairmont Mayakoba, Playa del Carmen, Mexico
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Playa del Carmen
Job Category
Rooms
Description
¡Las primeras impresiones lo son todo! Tu sonrisa cautivadora y tu personalidad son la esencia de un gran Agente de Recepción en Fairmont Mayakoba.Ejecuta las funciones diarias de llegada y salida de
Reference
83c5b0cd-c191-4d4f-b772-1e735ef1da1a
Expiry Date
01/01/0001
Salary
Location
FAIRMONT FAIRMONT COSTA CANUVA, Playa del Carmen, Mexico
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Playa del Carmen
Job Category
Rooms
Description
Concierge Nocturno Servicio a Propietarios ¡Las primeras impresiones son todo! Como Concierge Nocturno Servicio a Propietarios, su función principal es atender la recepción exclusiva de nuestra área
Reference
e0d0b607-d716-4151-9f4b-296bfb9b3d73
Expiry Date
01/01/0001
Salary
Location
Sofitel Bahrain Zallaq Thalassa sea & spa, Manama, Bahrain
Experience Level
Associate
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Manama
Job Category
Rooms
Description
Housekeeping Attendant You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, a
Reference
05ed854f-8f20-4bd9-a0ad-8cd6c5f921ee
Expiry Date
01/01/0001
Salary
Location
Sofitel Bahrain Zallaq Thalassa sea & spa, Manama, Bahrain
Experience Level
Executive
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Manama
Job Category
Rooms
Description
Job Description To supervise the Housekeeping operations ensuring that the hotel standards and procedures are fully known and followed.To supervise that all designated rooms are prepared as per standa
Reference
93556912-0c5e-4ec7-92b9-5cae304696ce
Expiry Date
01/01/0001
Salary
Location
Alwadi Hotel Doha - MGallery, Doha, Qatar
Experience Level
Associate
Job Schedule
Full-Time
Brands
M GALLERY
Job type
Permanent
Locations
Doha
Job Category
Rooms
Description
Reliable and engaging. As a Housekeeping Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arri
Reference
bbc6f622-0cb6-45bf-8bfb-30e1f7865f88
Expiry Date
01/01/0001