Assistant Director of Banquets

Located in the heart of Seattle's downtown, the Fairmont Olympic Hotel is a historic landmark in the city.  Be a part of history, providing service to our guests in an iconic and luxurious setting.  We look forward to welcoming you to the historic Fairmont Olympic Hotel located in the heart of Seattle.

This role is pivotal in assisting to manage and or supervising the banquet floor by providing engaging, sincere, personalized service.  In the absence of the Banquet Director, the Assistant Banquet Director will require to attend Banquet Event Meetings, Pre-Conference meetings, Resume meetings and labor meetings. The Assistant Banquet Director will ensure that all standards, procedures and guest satisfaction objectives are met and exceeded on a consistent basis. 

Scope:

Works to efficiently manage the banquet department in partnership with the Banquet Director.  To ensure that guests receive service and is done through corporate standards. 
Oversee banquet operations, through all meal periods, manage inventory, maintain high standards of training and manage labor effectively without compromising service standards and also have an on-floor presence during all functions.

What's in it for you: 

• Annual salary of $80,000 - $83,000
• Employee travel program offering discounted rates in Fairmont’s and Accor worldwide
• Parking/Commuting Discounts
• Paid meal breaks with complimentary meals served in our Staff Dining room
• Learning programs through our Academies
• Medical, dental, vison insurance available for all full-time colleagues and their families. Additional supplemental insurance available. Free base employee only medical insurance
• 401K Retirement plans with a 4% match for all colleagues
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities
• Fun, elegant atmosphere with amazing colleagues!

Key Responsibilities:

• To be an ambassador of the hotel, in and outside the workplace
• Responsible for maintaining a high energy, positive, professional appearance
• To provide a personal service to all the guests, fully aware and following the hotel standards and procedure
• To ensure that all guests/visitors receive a fond farewell, cordially greeting them, opening the hotel doors and helping them into their vehicles, as well as bidding them farewell
• To assist staff member to insure they maximize their service standards
• To prepare shift briefings and meal briefings
• To manager any guest complaint in a professional manner, by owning it, resolving it to the guest’s satisfaction and recording it
• Responsible for short- and long-term banquet functions in the front and the back of the house
• Responsible for proactively reviewing staffing and equipment needs
• Responsible for ensuring coordination and execution of all events with Culinary, Stewarding, Catering/Conference Services and Beverage
• Hire staff, discipline staff, evaluate their performance and document all aspects of their employment
• Bi-monthly including tip pool breakdown done accurately and on time
• Staff functions for optimum labor costs and maximum service, write accurate schedule within designated staffing guidelines
• Control inventory of glassware, bar tools, dry-goods etc.
• Perform End-of-Month beverage inventory
• Other duties as assigned

• Minimum of two years’ experience in Banquet Management/Director experience preferred, preferably in a 4 or 5 start resort or convention hotel
• Customer services experience preferred
• Ability to work independently and prioritize responsibilities and handle a multitude of tasks, colleagues and guest requests
• A true desire to understand and anticipate the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Candidates should be extremely creative, innovative, detail orientated and organized
• Passion for guest service, strong guest service orientation and training skills required
• Excellent communication and customer service skills
• Ability to work flexible schedule to include nights, weekends and holidays
• Visa Requirements; Must be legally eligible to work in the United States
• MAST & Food Handler’s Certification

All your information will be kept confidential according to EEO guidelines.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

We are an equal opportunity employer.  All offers contingent on background check and E-Verify.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS