- Full-Time
- Apprenticeship
- Sales & Marketing
- ACCOR
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Novotel Paris Est, Bagnolet, France
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REF805L
Apprenti Coordinateur évènementiel H/F
Region
Europe and North Africa
This vacancy has now expired. Please see similar roles below...
Le Novotel Paris Est, plus gros porteur de l’Est parisien, recherche son Apprenti Coordinateur évènementiel H/F en contrat d'apprentissage. Les 609 chambres spacieuses, les 18 salons, l’amphithéâtre, la salle de fitness, le bar et le restaurant MEB font de notre établissement un lieu unique qui n’attend que vous !
Vos principales missions :
Vous contribuez de façon globale à la satisfaction de la clientèle de par la qualité de votre travail et l'exemplarité de votre comportement.
Exemplaire dans votre manière d’être, de faire, vous avez à cœur la satisfaction du client, un comportement et une communication exemplaire. Vous travaillez en synergie avec l'ensemble des acteurs externes (vendeurs Accor, clients sociétés, agences) et internes de l’hôtel (service restauration, réception, réservation…).
Vous êtes garant(e) du bon suivi des dossiers et vous veillez au respect de la promesse du client lors du déroulement de chaque manifestation.
Vos principales missions/responsabilités :
Rattaché(e) à la Responsable coordination, vous contribuez, par votre action au quotidien à l'excellence opérationnelle visée par Novotel, à organiser sur le terrain les différentes manifestations de l’hôtel après signature de l’offre commerciale.
Commercial / Vente et relation client:
- Proposer la meilleure tarification en fonction du besoin du client, dans le respect de la politique tarifaire de l'hôtel et de son optimisation
- Vendre des prestations complémentaires en lien avec les besoins du client, s’assurer de faire des ventes additionnelles
- Saisir systématiquement tous les correctifs dans le logiciel Delphi (chambres/ salons/ restauration/ acomptes...)
- Mettre en avant l'offre Novotel par rapport à la concurrence et répondre aux éventuelles objections
- Mettre en avant le programme de fidélisation A|Club Meeting Planner
- Partager les informations des clients avec votre responsable et/ou les équipes concernées
- S’assurer de la bonne transmission des informations auprès des équipes opérationnelles en préparant et en diffusant les différentes fiches de fonction de la manifestation aux services internes concernés
- Accompagner le client le jour de la manifestation et s’assurer du respect de la promesse commerciale
- Envoyer la facture proforma au client et transmettre le dossier à la comptabilité à J+2
- Etre amené à venir en appui à la vente commerciale en cas de besoin de service
Hygiène / Sécurité des personnes / Environnement :
- Veiller à la propreté de votre lieu de travail et au bon fonctionnement du matériel mis à sa disposition
- Connaitre et appliquer les conduites à tenir en cas d’évacuation incendie en collaboration avec le PC sécurité
- Connaitre et appliquer les conduites à tenir afin de veiller à la sécurité des biens et des personnes
- Connaitre et appliquer la politique du programme Planet21
- Appliquer les règles de sécurité dans l’accueil des clients, notamment les clients en situation de handicap
- Appétence commerciale
- Excellente élocution/ orthographe et présentation
- Anglais professionnel minimum exigé
- Minimum 2 ans d’expérience
- Connaissance Opera Cloud et Delphi appréciée
- Bonne gestion du stress
- Dynamisme, empathie et réactivité
- 13ème mois
- Primes d'objectifs trimestrielles
- Participation & intéressement collectif
- Parking gratuit à disposition
- Carte heartist permettant de bénéficier des avantages groupe
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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