Adventures / Activity's Supervisor

Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

As the Adventures/Activity Supervisor, you will be responsible for overseeing and coordinating the day-to-day operations of adventure and recreational activities at Hawar Resort. This role ensures that guests have a safe, enjoyable, and memorable experience while participating in various outdoor and adventure programs. You will lead a team of adventure guides, manage activity schedules, enforce safety protocols, and work closely with the Director of Adventures to maintain high standards for guest engagement and satisfaction.

What is in it for you:

• Engage in conservation efforts and help preserve wildlife.
• Enjoy sustainable adventures with exclusive rewards.
• Celebrate locality and heritage in a vibrant community.
• Advance your career with global development opportunities.
• Drive change through impactful social initiatives.
• Collaborate with a passionate, innovative team.

Key Responsibilities:

• Activity Coordination and Supervision: Oversee the daily operations of adventure and recreational activities, ensuring they run on schedule and meet high standards. Lead and guide guests through activities such as water sports and eco-tours, ensuring safety and enjoyment while managing staff schedules, equipment, and guest participation.
• Team Leadership and Training: Supervise and train activity staff, ensuring they understand safety procedures and guest service standards. Foster a positive work environment, motivate the team, and provide performance evaluations with opportunities for development.
• Safety and Compliance: Enforce safety protocols, monitor adventure equipment, and ensure it’s regularly inspected. Conduct safety briefings for staff and guests to ensure all guidelines are followed.
• Guest Experience Management: Tailor activities to guests' preferences, address inquiries, and maintain a high level of guest satisfaction by ensuring all activities are executed to high standards.
• Collaboration and Communication: Work with the Director of Adventures to improve activities and collaborate with other resort departments for seamless guest experiences. Ensure clear communication among team members, management, and guests.
• Administrative and Operational Duties: Assist with managing schedules, equipment inventory, and materials for activities. Maintain records of guest participation and incidents, and support budget management to ensure cost-effective operations.

• Education: Bachelor’s degree in Recreation Management, Hospitality, Tourism, or a related field (preferred).
• Experience: A minimum of 3-5 years of experience in adventure tourism, recreation, or a similar field, with at least 1-2 years in a supervisory role. Experience in leading and managing outdoor activities, guest engagement, and safety protocols.
• Skills: Strong leadership, communication, and organizational skills. In-depth knowledge of adventure and recreational activities, including water sports, eco-tours, and outdoor excursions. Excellent problem-solving and decision-making abilities, especially in high-energy environments. Ability to manage multiple tasks, prioritize, and work efficiently under pressure.
• Certifications: Relevant certifications in outdoor adventure activities (e.g., scuba diving, kayaking, hiking). First Aid and CPR certification (required).

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

About Mantis Collection: Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLES