- Full-Time
- Permanent
- RAFFLES
- Wellness & Recreation
__jobinformationwidget.freetext.LocationText__
Raffles Singapore, Singapore
__jobinformationwidget.freetext.ExternalReference__
REF60261G
Senior Spa Therapist
Region
Luxury & Lifestyle
The Senior Spa Therapist is responsible for assisting the Spa Supervisor in overseeing the overall spa operations and services provided to the guest according to the service rules, policy, procedure, and etiquette, in line with our vision to uphold Raffles Spa as a true global luxury treatments and wellness provider.
Primary Responsibilities
Provide mentorship to Spa Therapists
- Act as a role model for other Spa therapists, helping to mentor and train any new colleague.
- Provide direct support to the Spa Supervisor, Wellness Manager or Director of Spa when required.
- Provide a direct communication line with Spa Supervisor to ensure any customer care issues or breaches in company procedures are communicated.
- Monitor and control stock levels, ensuring Spa Supervisor is aware when stock levels need replenishing.
Product quality & knowledge of work
- Proficient in body/face care product(s) brand knowledge, body/face care expertise, knowledge of both professional and retail products
- Well-versed in general anatomy and physiology/skin knowledge such as skin structure and common skin diseases.
- Deliver outstanding and consistent body/face treatments in accordance with LQA/Forbes service standards
- Capable of performing professional technical pre-consultation to allow suitable recommendation of treatments in accordance with prescribed protocols based on guests’ needs and concerns.
- Proficient in providing clear and concise treatment introduction and product benefits to the guest.
- Responsible for recording and updating guest’s profile such as post treatment analysis, product and treatment purchase/recommendation and any other relevant information, to ensure a personalized service and to maximize future retail opportunities.
Retail sales
- Maintains a genuine relationship with guests based on care for their needs and concerns through effective home care advice after each treatment, recommendation and relevant retailing.
- Able to encourage treatment add-ons and perform homecare product retail during post- treatment.
Training
- Attends all training courses deemed as necessary, and adheres to training session as planned by the Spa Supervisor.
- Fulfills all scheduled theory and practical training requirements.
General housekeeping & maintenance
- Maintain all spa treatment rooms to the required Health and Safety standards.
- Set treatment room professionally before and after each treatment, in accordance with prescribed treatment room setting, including required treatment equipment
- Apply treatment room housekeeping/presentation checklist before and after each treatment.
- Report any faults and visible defects that do not with luxury treatment room standards via the housekeeping/presentation checklist located in assigned treatment rooms to relevant team leader/manager.
- Ensure towels and linens in the treatment room are adequately replenished for the day and stored as per Standard Operating Procedure.
- Ensure the general cleanliness of the treatment room, facilities, pantry and public areas.
- Performs any other duties and responsibilities that may be assigned.
Candidate Profile
Knowledge and Experience
- Attained international certification such as CIBTAC, CIDESCO, ITEC, WSQ Diploma
- Excellent guest service delivery
- Knowledge of Anatomy & Physiology
- Three to five years previous experience in a luxury spa environment.
- Ability to pleasantly communicate with proper grammar in English.
- Ability to provide legible communication
- Knowledgeable of spa treatments and Products
Competencies
- Ability to recommend and promote spa products and services to guests.
- Ability to give a timely spa Service, providing a true relaxation and beneficial experience to each guest.
- Knowledge of draping procedures and protocol.
- Ability to focus attention on guests needs, remaining calm and courteous.
- Ability to promote positive relationship with all guests.
- Ability to maintain confidentiality of all guest information and pertinent hotel data.
- Ability to perform job functions with minimal supervision.
- Ability to foster team spirit, promote team cohesion and work cohesively with other departments.
- Sincere (genuine, gracious, from the heart).
- Passionate (enthusiastic, warm, positive energy, quality and drives toward perfection)
- Confident (self-assured, capable, committed, tailor experiences, projects warmth, confidence and sincerity).
- Engaging (involved, inviting, connected, always attentive).
- Emotional Intelligence (self-awareness, self-regulation, motivation, empathy, social skills).
- Open minded and adaptable (flexible, looks beyond the obvious, does not give up easily, resourceful, adapts plans to suit change).
Benefits of Joining Raffles Hotel Singapore
- 5-day Work Week.
- Duty Meals are provided.
- Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
- Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
- Medical and Wellness Benefit.
- Comprehensive Insurance Coverage.
- Local/Overseas Career Development & Growth Opportunities.
- Holistic Learning and Development Opportunities.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Fairmont Banff Springs, Banff, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Banff
Job Category
Wellness & Recreation
Description
Are you an individual with a high level of attention to detail and how loves planning the perfect adventure? Are you one who is looking to grow your career in the area of Adventure & Experiences, for
Reference
b261017e-a6f2-4b54-aba1-f0f69c06ebfb
Expiry Date
01/01/0001
Salary
Location
Swissotel Uludag Bursa, Bursa, Turkey
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
SWISSOTEL
Job type
Permanent
Locations
Bursa
Job Category
Wellness & Recreation
Description
Welcoming all visitors and making them feel comfortable,Handling all incoming phone calls and follow-up phone calls,Following up on guests appointments,Assist the Spa manager or the person in charge,H
Reference
32013945-b090-48d0-9bc2-afcb40d1b78e
Expiry Date
01/01/0001
Salary
Location
Cape Grace, A Fairmont Managed Hotel, Cape Town, South Africa
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Cape Town
Job Category
Wellness & Recreation
Description
Scope of Position:The Spa Therapist is responsible to deliver professional massage therapy, body treatments, and aesthetic services offered at the Fairmont Spa; ensuring maximum efficiency, safety, an
Reference
79d9f2c9-ee11-4a5a-b23f-e7ce86bbbd65
Expiry Date
01/01/0001
Salary
Location
Raffles Singapore, Singapore
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Singapore
Job Category
Wellness & Recreation
Description
Taking guidance and instruction from the Senior Spa Attendant, the Spa Attendant is responsible for the hygiene, cleanliness and sanitisation of the spa and gym. They are required to orientate guests
Reference
3761a7b3-d0aa-4aac-a0ab-aceca0316b75
Expiry Date
01/01/0001
Salary
Location
Fairmont Château Lake Louise, Lake Louise, Canada
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Lake Louise
Job Category
Wellness & Recreation
Description
As Resort Activities Supervisor you will oversee the programs and activities offered to our guests including the Boathouse, Rental Shop, Health Club and Kids Camp. This position is accountable for ser
Reference
a5c1ebe1-48e4-4e06-97a4-bda86f6a8a7c
Expiry Date
01/01/0001
Salary
Location
Fairmont Le Manoir Richelieu, La Malbaie, Canada
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Temporary
Locations
La Malbaie
Job Category
Wellness & Recreation
Description
Accueillir correctement les joueurs, prendre les sacs à l’auto et les placer sur les voiturettes motorisées; Faire l’entretien régulièrement et entreposer les sacs de golf des membres et des visiteurs
Reference
e977d31c-690e-45a8-b317-71857580ac37
Expiry Date
01/01/0001
Salary
Location
Fairmont Banff Springs, Banff, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Banff
Job Category
Wellness & Recreation
Description
For guests seeking rejuvenation, inspiration and personalized attention, Fairmont Banff Springs offers a wide selection of luxurious Spa experiences. Your care and professionalism as a Spa Therapist s
Reference
292974c0-7a9c-499c-877e-5e985327a0ae
Expiry Date
01/01/0001
Salary
Location
Fairmont Scottsdale Princess, Scottsdale, United States
Experience Level
Associate
Job Schedule
Casual
Brands
FAIRMONT
Job type
Temporary
Locations
Scottsdale
Job Category
Wellness & Recreation
Description
Ready to make waves of memories this summer? Join us as a Summer Fun Team Ambassador! Dive into excitement, lead lively poolside activities, and groove to the beat while creating unforgettable moments
Reference
afa13dcc-a93a-40d6-8817-7ece79ab85c9
Expiry Date
01/01/0001
Salary
Location
Fairmont Le Château Frontenac, Québec City, Canada
Experience Level
Mid-Senior Level
Job Schedule
Casual
Brands
FAIRMONT
Job type
Permanent
Locations
Québec City
Job Category
Wellness & Recreation
Description
Offrir un service professionnel, chaleureux et attentif, tout en assurant la sécurité des clients à la piscine. Contribuer à la propreté de la piscine et s'assurer que l'eau est contrôlée avant l'accè
Reference
5632cc76-5984-4bb8-a9b5-b4e9df245dad
Expiry Date
01/01/0001
Salary
Location
Swissotel Uludag Bursa, Bursa, Turkey
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
SWISSOTEL
Job type
Permanent
Locations
Bursa
Job Category
Wellness & Recreation
Description
Therapists are responsible for delivering exceptional treatments to guests of the wellness in line with Swissôtel brand standards, whilst maintaining excellent five star guest care, cleaning standards
Reference
d552cad2-e2b5-44c5-98ee-44b952d54ae6
Expiry Date
01/01/0001