Adventure & Experiences Manager

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

The Adventure & Experiences Manager is responsible for planning and executing our programs & experiences that make the Fairmont Banff Springs a world class resort.  These experiences include guest events and activities such as youth programming, family and adult activities, outdoor recreational experiences and our private guiding offerings.  This position works with various departments or organizations to develop new experiences and adventures that drive value and connect guests to Banff National Park. If you are creative, energetic, outdoor enthusiast, who is highly organized and love working with 'kids' of all ages, this may be the perfect role for you!

Competitive Salary:  $65,000-$68,000 gross annually, based on previous experience & education.

Job Duties Include:  

Reporting to the Director, Adventure & Experiences, responsibilities and essential job functions include but are not limited to the following:

• Responsible for planning, organizing, directing and implementing all youth, family and adult programs at the Fairmont Banff Springs.
• Responsible for planning, organizing, directing and implementing all guided experiences (transport, safety, liaison for luxury group & private experiences).
• Responsible for supervising Adventure Centre centre operations - experience reservations, equipment rentals, tour meeting location, general adventure inquires.
• Acts as liaison between the team and guests using tact and courtesy in order to generate a high level of comfort across all programming.
• Provide leadership, coaching and development, communication and recognition for all direct reports.
• Create and supervise daily schedules for colleagues while overseeing payroll.
• Coordinate with the Sales & Marketing team to develop, maintain and promote an exciting and fulfilling ‘resort experience’ (including, but not limited to website updates, collateral for publishing etc).
• Works closely with the Director of Special Events for operational execution of on-property special events & activations.
• Facilitates communication & training across all departments so teams are aware of daily programming & booking processes.
• Maintain open lines of communication with other Hotel departments, Town of Banff, Parks Canada and other entities to ease the flow of ideas and information regarding Resort Activities.
• Serve as liaison with vendors on event-related matters (including, but not limited to guest experiences, youth excursions, tennis pro, etc).
• Review, analyze key trends from our guest feedback forums (online etc), and provide insights to Director and key department heads.  
• Create and ensure compliance with sustainable environmental initiatives.
• Co-ordinate with the Health & Safety representative to ensure compliance with safe work practices and hazard identification.
• Keep track of activity/programming finances including check requests, invoicing, and reporting for onsite vendors.
• Other duties as assigned.

Your Skills & Qualifications:

• University/College degree or related schooling associated with recreation, education, child care, entertainment or related field of study strongly preferred.
• Minimum three years of current or previous management experience in a related field.
• Proven experience managing complex policies and detailed operational procedures.
• A proven record of excellent guest service skills.
• Able to work independently as well as lead a team.
• Must be a highly responsible, self-motivated, creative, energetic and organized.
• Current CPR “C” and Standard First Aid certification is mandatory.
• Previous experience working within a guiding outfit, recreation program or kids camp preferred.
• Interpretive guide professional certification, 4 group management and class 4 driver’s license an asset.
• Cash handling experience an asset.
• Budgeting and accounting experience an asset.
• Proficient using the latest versions of Microsoft Word, Excel, PowerPoint, Adobe InDesign, email and web searches.

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

At Fairmont Banff Springs, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com

APPLY TODAY: For more information on working and living in at Fairmont Banff Springs, please visit www.banffspringsjobs.com