- Full-Time
- Permanent
- NOVOTEL
- Others
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Novotel Zurich City West, Zürich, Switzerland
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REF36404N
Supervisor Reservation (w/m/d)
Region
Europe and North Africa
Der Hotelkomplex Zürich City West vereint drei Hotelmarken von AccorHotels (Novotel, Ibis, Ibis Budget). In insgesamt 459 Zimmern finden rund 1000 Gäste Platz.
Das Business Hotel Novotel Zürich City West ist ein komfortables 4* Haus mit 144 Zimmern, davon 5 Suiten. In unserem Restaurant „The Flave“ servieren wir à la carte Gerichte, Menüs sowie abwechslungsreiche Buffets aus der internationalen Küche. Weiter stehen unseren Gästen eine Bar, 5 Seminar- und Banketträume, zwei Escape Rooms sowie ein Hallenbad mit Fitnessraum zur Verfügung.
Zur Ergänzung unseres Reservierungsteams suchen wir ab Mitte August einen Supervisor Reservation Vollzeit 100% (w/m/d).
Was wir bieten:
- Herausfordernde und vielseitige Tätigkeit in einem jungen, dynamischen Team
- Einstieg in eine der grössten Hotelketten der Welt
- Freiwillige Jahresprämie
- Persönliche und berufliche Entwicklungsmöglichkeiten
- Aus- und Weiterbildung durch interne Schulungen
- Vergünstigungen innerhalb des Konzerns
- Dienstkleidung inkl. Reinigung
- Kostenfreie Mitarbeiterparkplätze
- Übernahme der Aufgaben des Reservation Managers während Abwesenheiten
- Verarbeitung und Kontrolle von Reservierungen für Individualgäste & Gruppen
- Beantwortung von E-Mails und telefonischen Anfragen (auf Deutsch und Englisch)
- Upselling in höhere Zimmerkategorien
- Vorbereitung von Gruppenverträgen
- Optionen nachfassen für Gruppen und individuelle Buchungen
- Bearbeitung von FIT Reservierungen
- Kontrolle der Anreisen für den Folgetag
- Einarbeitung neuer MitarbeiterInnen
- Erfahrung in der Reservierungsabteilung eines Hotels wird zwingend vorausgesetzt
- Gute mündliche & schriftliche Deutsch- und Englischkenntnisse, weitere Sprachen von Vorteil
- Organisationstalent
- Teamfähigkeit
- Guter Umgang mit MS Office
- Erfahrung mit Opera Clouds von Vorteil
Wir sind ein integratives Unternehmen und unser Ziel ist es, vielfältige Talente anzuziehen, zu rekrutieren und zu fördern.
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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