Spa Reception Agent

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

First impressions are everything! As a Spa Reception Agent with The Fairmont Spa, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in treatment selection and knowledge of the spa will ensure our guests have a lasting memory of their visit.

Starting Rate: $18.93

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $24.02

Job Duties Include:

• Greet members and guests and answer telephone inquiries promptly and professionally providing complete details of all spa aspects and channel to appropriate person for assistance
• Be knowledgeable about all aspects of treatments, retail products and the facility
• Resolve guest concerns to ensure guest satisfaction
• Book / Schedule Treatments, give tours of spa, escort guests as required
• Ensure smooth operation of reception and control entry into all areas of facility by restricting all unauthorized individuals
• Respond to common email, handling guest requests in a timely manner
• Ensure attention to detail is accurately maintained with each guest reservation and all guest requirements or issues are clearly stated to ensure effective pass on
• Collect payment from clients for all services rendered and retail products
• Maintain inventory and stocking of all reception materials
• When supporting Spa Reservations, work in a non-supervised environment and take ownership for independent decisions made in the best interest of the guest
• Responsible to complete assigned duties throughout shift including quality checks on spa bookings and other reporting
• Constant standing and walking throughout shift in Spa Reception
• Constant sitting and computer work throughout shift when assisting in Spa Reservations
• Other duties as assigned

Your Skills & Qualifications:

• Minimum of 1 year experience in spa industry or hospitality preferably in a similar position
• Diploma or Degree in hospitality or related field an asset
• Computer literacy in Microsoft Office, Word, Excel
• Excellent communication skills, both written and spoken

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

At Fairmont Banff Springs, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com

APPLY TODAY: For more information on working and living in at Fairmont Banff Springs, please visit www.banffspringsjobs.com