- Full-Time
- Permanent
- RAFFLES
- Wellness & Recreation
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Raffles Istanbul, İstanbul, Turkey
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REF46986J
Spa Coordinator
Region
Luxury & Lifestyle
Job Summary/Purpose:
The Spa Coordinator is responsible for all arrivals & departures & calls of all guests who come to Spa as per SOPs. They are responsible for providing customized attention, anticipating the guest / members’ needs. Appropriate and genuine guest communication and engagement is essential to the success of this role. The reception role supports the overall operation within spa department.
- Adhere the standard operating procedures.
- Review daily productivity / operation.
- Monitor scheduling of all services and special programming.
- Support spa team with any daily / monthly reports required by finance.
- Maintain a spa database for ongoing guest communication.
- Monitor scheduling of all services and special programming.
- Work towards retail and treatment revenue goals set by the department.
- Communicate guest preferences to relevant departments and co-workers.
- Maintain inventory and stocking of all reception materials and their accurate records as required by provincial regulations.
- Maintain cleanliness of spa testers and accurate supply of products on the shelves
- Maintain accurate accounting procedures for monetary transactions and reconcile all of them by the end of the work shift.
- Maintain the confidentiality policy for all spa / member guests and employees.
- Maintain a neat and orderly work area consistent with the high standards of the facility.
- Tour prospective spa Guests.
- Provide and take responsibility for the professional delivery of all information on the telephone and in person to all potential spa Guests.
- Promote all hotel and spa packages and promotions.
- Establishment of ongoing administrative controls.
- Communications: respond / review voice-mail and e-mail messages.
- Operate point of sale system and collect payments from clients for all services rendered.
- To have extensive knowledge of hospitality sector, especially upper luxury segment
- English
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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