- Full-Time
- Permanent
- FAIRMONT
- Wellness & Recreation
__jobinformationwidget.freetext.LocationText__
Fairmont Château Lake Louise, Lake Louise, Canada
__jobinformationwidget.freetext.ExternalReference__
REF32915P
Spa Concierge
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!
What is in it for you:
- Subsidized staff accommodation provided on-site for full time status employees
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
- Comprehensive wellness platform for employee mental health and wellbeing support
- Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Spa
- Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
- Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor
Fairmont Spa at Chateau Lake Louise is a beautifully renovated spa that is set to open its doors in February 2024. We are seeking a talented Spa Experience Concierge to join our opening team. If you are passionate about guest service, eager to be a part of something special and, ready to contribute to the success of a premier spa, we want to hear from you.
What you will be doing:
Reporting to the Spa Director, responsibilities include but are not limited to:
- Act as a representative of The Spa and be knowledgeable of all spa services
- Strictly enforce the privacy and confidentiality of guest information
- Complete reservations, check-in, and check-out procedures accurately with service excellence
- Assist with linen stocking, laundry and spa cleaning
- Adheres to a high professional image standard such as dress, appearance, language, and lifestyle
- Demonstrate pride in work by creating positive energy, team work, excitement and fun
- Reiterate home care recommendations and close retail sales
- Meet the demands of a fast-paced environment through personal empowerment, using good judgment and the ability to multi-task
- Effectively handle guest comments and feedback both in person and in writing, with an ability to identify and resolve any concerns
- Communicate with all other departments within Fairmont Chateau Lake Louise to ensure effective and efficient management of operations
- Follow all health and safety policies and ensure the safety of guests and colleagues and identify and report safety concerns and hazards immediately
- Other duties as assigned
Your skillset includes:
- 2 years of Spa, Hospitality, Guest Service and/or Retail Sales experience preferred
- Must be highly self-motivated and able to work with minimal supervision
- Possess passion and natural inclination for Guest Service and Health and Wellness
- Must have excellent communication skills both written and verbal
- Must be highly organized and able to work well under pressure in a fast-paced environment and able to complete many diverse tasks concurrently
- Must have excellent time management skills
- Computer literacy and previous reservation software and POS experience an asset
- Ability to accurately handle cash and various methods of payment
- First Aid certificate (including CPR) an asset
- Ability to focus on attention to detail, remaining professional and courteous at all times
- Ability to meet the physical requirements of the role, including but not limited to:
- Frequent standing and walking throughout shift
- Occasional kneeling, pushing, pulling, lifting
- Occasional ascending or descending stairs and ramps
Visa Requirements: Applicants must be legally eligible to work in Canada.
Our Commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
About Fairmont Hotels & Resorts: At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!
At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.
If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.
Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: cll.careers@fairmont.com
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Raffles Istanbul, İstanbul, Turkey
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Istanbul
Job Category
Wellness & Recreation
Description
Job Summary/Purpose:The Spa Coordinator is responsible for all arrivals & departures & calls of all guests who come to Spa as per SOPs. They are responsible for providing customized attention, anticip
Reference
5b3ed3a2-2db3-43d2-80ab-3b41ae15ccdb
Expiry Date
01/01/0001
Salary
Location
, The Palm Jumeirah, United Arab Emirates
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
The Palm Jumeirah
Job Category
Wellness & Recreation
Description
Consistently offer professional, friendly and engaging serviceAssist in the all operations of health club and to have knowledge of all Fitness classesAssist guest with the use of sauna, steam, day pas
Reference
b5725ed1-3c03-46bb-854a-47b35643848d
Expiry Date
01/01/0001
Salary
Location
Fairmont Hotel Macdonald, Edmonton, Canada
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Edmonton
Job Category
Wellness & Recreation
Description
Health Club Attendant (Part Time) Fostering the health and wellbeing of our guests, visitors and Colleagues is an integral part of our Fairmont Hotels & Resorts culture. As a Health Club Attendant, y
Reference
7d06ca55-eb00-42e3-ba3c-d07f196c19a9
Expiry Date
01/01/0001
Salary
Location
Fairmont Austin, Austin, United States
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Austin
Job Category
Wellness & Recreation
Description
Reporting to the Spa Director, responsibilities and essential job functions include but are not limited to the following:ResponsibilitiesConsistently offer professional, friendly and engaging serviceP
Reference
e2ca5e54-4761-4f06-bb69-f1f39733c14e
Expiry Date
01/01/0001
Salary
Location
Fairmont Southampton, Southampton, Bermuda
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Southampton
Job Category
Wellness & Recreation
Description
Reporting to the Director of Golf, responsibilities and essential job functions include but are not limited to the following:General grounds maintenance of the golf course and hotel grounds including
Reference
d75f986f-ab7e-4d98-8745-0f9477c3cfb0
Expiry Date
01/01/0001
Salary
Location
RIXOS RIXOS RESIDENCES ABU DHABI, Abu Dhabi, United Arab Emirates
Experience Level
Associate
Job Schedule
Full-Time
Brands
RIXOS
Job type
Permanent
Locations
Abu Dhabi
Job Category
Wellness & Recreation
Description
MAIN DUTIES AND RESPONSIBILITIES: 1.1.1 Liaise with Director of Entertainment / Rixy Club Supervisor to create a safe environment for all children attending the kids club / crèche 1.1.2 Ens
Reference
51d534d7-1bc0-4cdf-9060-dbee42567cc7
Expiry Date
01/01/0001
Salary
Location
Mövenpick Aqaba, Aqaba, Jordan
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Aqaba
Job Category
Wellness & Recreation
Description
Life Guard - Mövenpick Resort & Residences Aqaba To effectively and efficiently supervise the Swimming pools, Summer Pool, Children’s pool, Winter Pool, Spa Infinity Pool, Beach Lounge Infinity Pool,
Reference
9239e3f4-7148-4fe0-8a1a-21da0c8d7133
Expiry Date
01/01/0001
Salary
Location
SLS Barcelona - Opening Winter 2024, Barcelona, Spain
Experience Level
Student
Job Schedule
Full-Time
Brands
ACCOR
Job type
Internship
Locations
Barcelona
Job Category
Wellness & Recreation
Description
What you’ll doWe are looking for a Spa Intern to join the team at SLS Barcelona. Under the guidance of the Spa Manager, you will be supporting the hotel wellness facility and its operations: Manage th
Reference
7421bc7b-718a-491d-861a-7ebce81be176
Expiry Date
01/01/0001
Salary
Location
Accor Management LLC, Lusail, Qatar
Experience Level
Associate
Job Schedule
Full-Time
Brands
RIXOS
Job type
Permanent
Locations
Lusail
Job Category
Wellness & Recreation
Description
Health Club Receptionist - Azure Beach Club This position serves as the first point of contact for our guests visiting the Health Club, ensuring they feel welcomed and receive the best customer servic
Reference
3947e74b-d6ec-40d6-8f58-d6df81a10f09
Expiry Date
01/01/0001
Salary
Location
Movenpick Resort Al Marjan Island, Ras Al-Khaimah, United Arab Emirates
Experience Level
Associate
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Ras Al-Khaimah
Job Category
Wellness & Recreation
Description
Spa Therapist: You are an ambassador for the exceptional Spa service . Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued. What you will
Reference
c12ee312-bc0a-4d83-9453-519674923b26
Expiry Date
01/01/0001