Spa Concierge

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Spa 
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Fairmont Spa at Chateau Lake Louise is a beautifully renovated spa that is set to open its doors in February 2024. We are seeking a talented Spa Experience Concierge to join our opening team. If you are passionate about guest service, eager to be a part of something special and, ready to contribute to the success of a premier spa, we want to hear from you.

What you will be doing:

Reporting to the Spa Director, responsibilities include but are not limited to:

• Act as a representative of The Spa and be knowledgeable of all spa services
• Strictly enforce the privacy and confidentiality of guest information

• Complete reservations, check-in, and check-out procedures accurately with service excellence

• Assist with linen stocking, laundry and spa cleaning
• Adheres to a high professional image standard such as dress, appearance, language, and lifestyle
• Demonstrate pride in work by creating positive energy, team work, excitement and fun
• Reiterate home care recommendations and close retail sales
• Meet the demands of a fast-paced environment through personal empowerment, using good judgment and the ability to multi-task
• Effectively handle guest comments and feedback both in person and in writing, with an ability to identify and resolve any concerns
• Communicate with all other departments within Fairmont Chateau Lake Louise to ensure effective and efficient management of operations
• Follow all health and safety policies and ensure the safety of guests and colleagues and identify and report safety concerns and hazards immediately
• Other duties as assigned

Your skillset includes:

• 2 years of Spa, Hospitality, Guest Service and/or Retail Sales experience preferred
• Must be highly self-motivated and able to work with minimal supervision
• Possess passion and natural inclination for Guest Service and Health and Wellness
• Must have excellent communication skills both written and verbal
• Must be highly organized and able to work well under pressure in a fast-paced environment and able to complete many diverse tasks concurrently
• Must have excellent time management skills
• Computer literacy and previous reservation software and POS experience an asset
• Ability to accurately handle cash and various methods of payment
• First Aid certificate (including CPR) an asset
• Ability to focus on attention to detail, remaining professional and courteous at all times
• Ability to meet the physical requirements of the role, including but not limited to:

• Frequent standing and walking throughout shift
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending stairs and ramps

Visa Requirements: Applicants must be legally eligible to work in Canada.

Our Commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: cll.careers@fairmont.com

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS