Sales Support Executive (Group) (USA or Bermuda Based)

We are thrilled to invite passionate and talented individuals to join our exciting journey, as we embark on a multi-million transformation that takes the best of our legendary past and infuses it with countless new modern and exhilarating experiences. If the vibrant energy of Bermuda inspires you, and you are eager to contribute to a high-performing team, then we encourage you to explore the opportunities with us. At Fairmont Southampton, we are not just a resort; we are a celebration of the spirit of Bermuda, where every day is a chance to craft unforgettable moments and make a positive impact. Join us in living the spirit of Bermuda, playfully yours.

What’s in it for you? As a Sales Support Executive, you will have the unique opportunity to play a vital role in supporting the group sales team and helping Fairmont Southampton achieve its goals of maximizing group revenue. This is the perfect position for those that want to progress in sales and maybe based at resort, or remote home office location (working on AST time zone). At Fairmont, a part of the Accor Group with 5,500+ hotels world-wide, you'll have opportunities for growth and development, including training, mentorship, and international mobility. Our strong corporate culture emphasizes respect, teamwork, and professionalism, while our comprehensive benefits package includes health insurance, retirement savings plans, global employee discounts throughout the hospitality industry, and wellness programs. Start your journey with us today and explore the possibilities! #BeLimitless

What you will be doing:

• Provide essential administrative support to the group sales team, including responding to inquiries, blocking group space, generating proposals, and managing contracts.
• Assist in the development and execution of group sales strategies.
• Research and identify potential customers for Fairmont Southampton.
• Manage small group inquiries independently, executing the process from detailing with client to contracting.
• Monitor the progress of group sales leads and opportunities.
• Deliver exceptional customer service to group customers.
• Supporting Directors of Group Sales and National Accounts Manager, you will also help maintain existing account relationships and develop new ones.
• Track the progress of group sales leads and opportunities.
• Provide excellent customer service.
• Ability to travel from time to time to resort to represent hotels onsite inspections, meetings, and training sessions to foster relationships, secure group bookings.
• Ability to travel from time to time to resort to represent hotels onsite inspections, company meetings and training
• Other duties as assigned.

Your experience and skills include:

• 2+ years of experience in a customer service or sales and/or marketing support role.
• Strong administrative and organizational skills.
• Excellent written and verbal communication skills.
• Ability to demonstrate strong business sense and an entrepreneurial mindset to drive new business and contribute to the organization's success.
• Strong research and prospecting skills.
• Ability to work independently and as part of a team.
• Ability to participate in incentive programs based on over-achievement of goals.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.