Reservations Supervisor

Conveniently located in the Heart of the Cultural Precinct near Brisbane's South Bank Parklands, Novotel Brisbane South Bank is just steps away from the Brisbane Convention and Exhibition Centre, the Queensland Performing Arts Centre, and the Queensland Art Gallery. 

Since opening our doors in 2018, we've consistently put our guests first providing award-winning service and accommodation to both business and leisure clients. We believe “Hospitality is a work of Heart”, everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.

You will have the opportunity to build your own skills and expertise to reach your personal and career goals.

As our Reservations Supervisor, you will collaborate with the Front Office team to provide efficient and professional service ensuring a satisfying guest experience. You will be a natural leader who thrives on sharing your knowledge and skills with guest service agents looking to expand their own skill set.

In this role you will also be expected to identify and create opportunities for increased revenue, and will be motivated to achieve key financial targets. You will be responsible for ensuring all reservations in the PMS system are up to date and accurate, and will work closely with the Front Office team to ensure details related to new and repeat guests is communicated prior to arrivals.

We are looking for someone with an eye for detail who is able to manage competing priorities, and can identify opportunities to create memorable guest experiences. The ideal candidate has a passion for developing junior team members, and setting the expectation on excellent service delivery. You will use your prior experience in reservations, preferably with Opera PMS or Opera Cloud, to guide your development in this position. 

Working rights in Australia is essential for this position. Work visa sponsorship will not be provided for this job role.

What is in it for you?

• Join an award-winning team that thinks outside the box!
• Fun and friendly work environment. We have an 8.2/10 employee satisfaction score!
• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Learn Your Way Academie
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

Our commitment to Diversity & Inclusion:
We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Discover the life that awaits you at Accor, visit  https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS