- Full-Time
- Permanent
- Rooms
- Accor
__jobinformationwidget.freetext.LocationText__
Mövenpick Resort Phan Thiet, Phan Thiet, Vietnam
__jobinformationwidget.freetext.ExternalReference__
REF36408F
Reservation Agent/ Nhân viên Đặt phòng
Region
MEA SPAC
•Mövenpick Resort Phan Thiet is located in a prime location on Hon Gio street, Phan Thiet city, Binh Thuan province. The resort is located near the romantic beach, with a long stretch of fine white sand and emerald green sea water, bringing visitors beautiful natural scenery and fresh, cool atmosphere.
- Understands hotel P&P and Accor P&P
- Maintains the cleanness at the working station (office, desk, computer, telephone, stationery).
- Be responsible for taking reservations over the telephone, fax or internet and entering into the PMS timely and accurately
- Be responsible to maximize hotel revenue with up-selling of rooms, types and services.
- Be responsible for being able to explain hotel services and facilities in a positive manner.
- Be aware of other Accor hotels in Vietnam and assist guest with information relating to ‘sister’ properties, including sending leads on to relevant team member.
- Ensures knowledge and update of the reservation systems available and are fully conversant with the rates, packages and any special offers available.
- Be responsible for following up on all guests requests. Ensure response for all guest’s request within 24 hours of the receipt.
- Ensures that all information relating to a reservation is keyed correctly into the system and is of highest quality, and errors are kept to an absolute minimum.
- Ensures to get ETA of VIPs and GIT booking and inform related department
- Be able to provide a courteous, friendly and personalized greeting and farewell in accordance with ‘Resavision’ program.
- Follows the Accor ‘Resavision’ program upon receiving reservation, modification or cancellation at all times.
- Follows the Accor ‘Resavision’ program upon receiving reservation, modification or cancellation at all times.
- Optimizes occupancy and average room rate in accordance to selling strategy given by Revenue Manager and/or Rev Max team.
- Makes sure that the correspondence are correct compared with the data on the Opera system.
- Follows up the administration of each booking to help the reception team carry out check-in operations effectively
- Ensures deposit or payment is followed up and accurately updated in PMS and reports
- Prepares and follow up all arrival information, including 3 day check and same day for non-guaranteed and guaranteed reservations.
- Minimize No-shows by the reconfirmation of arrivals and checking for duplicate reservations
- Follows up GIT booking, tentative booking, waiting list, …
- Reports immediately to Reservation Manager if any booking released, cancelled or modified which affect the Occupancy or Revenue Forecasting
- Controls hotel availability and allotment to maximize hotel revenue. Report immediately to Reservation Manager if hotel availability status changed for decision to close or reopen selling to OTAs.
- Inputs new corporate/travel agencies into the T/A master and update rates accordingly.
- Files all contracted room rates according to alphabets of Company names.
- Updates DPF on daily basis in timely manner
- Updates and inform TA for close of free-sale in timely manner
- Handles and follow up waiting list procedure when hotel fully booked, refer to Reservation Manger to take over booked reservation and handle over booked situation
- Ensures that allotments are processed according to the standards and that any request to increase allotments are approved by the Reservation Manager
- Be available to assist hotel Management to do report related to Rooms
- Vocational Certificate in Hotel Management, Business Administration or Bachelor’s degree in Hotel Administration, Business Administration or equivalent.
- Minimum 1 year related experience or 6 months experience in reservations/front office or an equivalent combination of education and experience.
- Good at the use of Microsoft Office and OPERA
- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Problem solving and organizational abilities.
- Proficient in the use of computer
- Able to read, write and communicate in English & Vietnamese.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Novotel Bangkok Platinum Pratunam, Issy-les-Moulineaux, France
Experience Level
Associate
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Issy-les-Moulineaux
Job Category
Sales & Marketing
Description
Responsible for selling off-site events and locations.Handle all meetings and catering enquiries according to standard procedures.Act as a one-stop shop for clients for detailed event planning and wor
Reference
58a0d6f6-76a8-4077-b8c2-c99c29d77e6d
Expiry Date
01/01/0001
Salary
Location
ibis Thane, Thane, India
Experience Level
Executive
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Thane
Job Category
Security
Description
Job Purpose This position is responsible in ensuring a safe environment for the hotel employees and guests, and safeguards the assets of the hotel. Reporting Lines Key InteractionsInternally Cater
Reference
e1e2aaf0-a3ac-4fed-bc4c-158cd66a9d2a
Expiry Date
01/01/0001
Salary
Location
Mövenpick Hotel Sukhumvit 15 Bangkok, Bangkok, Thailand
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Bangkok
Job Category
Sales & Marketing
Description
As Assistant Director of Sales, you will be responsible for performing the following tasks to the highest standards: Conduct site visits, FAM trips, sales trips as required based on business requireme
Reference
c1bb86d0-8303-4403-9ee2-e90065aa8ff5
Expiry Date
01/01/0001
Salary
Location
Hotel St Moritz Queenstown - MGallery, Queenstown, New Zealand
Experience Level
Mid-Senior Level
Job Schedule
Part-Time
Brands
Accor
Job type
Permanent
Locations
Queenstown
Job Category
Rooms
Description
Night Manager Role, part of your duties involve:* Being in-charge of the hotel over-night * Completing the night audit duties with accuracy * Providing high level of customer service * Supervision
Reference
417eb1c6-522f-4c21-86bd-7cf243f38f14
Expiry Date
01/01/0001
Salary
Location
Sofitel Dubai Downtown, Dubai, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
What you will be doing:To attend all laundry and dry-cleaning operations, following the hotel standards and procedures.To follow the linen and uniforms laundry flows and to respect the established cyc
Reference
5f6615e7-9b2f-4ef2-9d74-39c7710414da
Expiry Date
01/01/0001
Salary
Location
Pullman Brisbane King George Square, Brisbane, Australia
Experience Level
Executive
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Brisbane
Job Category
Sales & Marketing
Description
Your new roleAs the Special Events Executive you will be responsible for proactively securing event bookings for Sixteen Antlers, our iconic rooftop city bar. You will play a crucial role in developi
Reference
869fcdb0-607e-4065-b724-5c5969a98f35
Expiry Date
01/01/0001
Salary
Location
Sofitel Sydney Wentworth, Sydney, Australia
Experience Level
Associate
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Sydney
Job Category
Talent & Culture
Description
The Talent and Culture Business Partner for Restaurants & Bars, will provide an advisory service to the Food and Beverage outlets located on Level 2 and Level 5 of the Sofitel property. Your role pla
Reference
8277b3e0-3eec-462d-8fcb-5c55167cf168
Expiry Date
01/01/0001
Salary
Location
, Udaipur, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Udaipur
Job Category
Rooms
Description
The role of an Assistant Housekeeping Manager is to support the Executive Housekeeper/Operations manager in all duties of the housekeeping operation. You will coordinate, schedule and supervise the ho
Reference
ed2701bf-dc01-48c8-bf5a-c57a2a785c90
Expiry Date
01/01/0001
Salary
Location
Novotel Kochi Infopark, Kochi, India
Experience Level
Associate
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Kochi
Job Category
Culinary
Description
The Commis I will be required to conduct his/her duties in a courteous, safe and efficient manner, in accordance with the standard policies and procedures, ensuring that the highest level of service i
Reference
05c99b54-a870-4179-a958-89cfcd9580ec
Expiry Date
01/01/0001
Salary
Location
Novotel Sydney Darling Square, Sydney, Australia
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
Accor
Job type
Temporary
Locations
Sydney
Job Category
Rooms
Description
Reporting to the Front Office Manager you will be responsible for exceptional customer service to our guests by responding to their requests promptly, and providing them with an efficient check-in and
Reference
f4bd000b-722a-40c2-a312-d44fa3691173
Expiry Date
01/01/0001