- Full-Time
- Permanent
- Rooms
- ACCOR
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ibis budget Campinas Aquidaban, Campinas, Brazil
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REF47736N
Recepcionista Hotelaria Tournant
Region
Americas
Somos a Accor. Somos líderes mundiais em Hospitalidade Aumentada. Somos mais de 230.000 especialistas em hospitalidade colocando as pessoas no centro do que fazemos, criando novas conexões e emoções para nossos hóspedes, nutrindo uma verdadeira paixão pelo serviço e conquistas além dos limites.
Tudo que fazemos vem do coração, e é por isso que somos os maiores na arte de receber, conectar e servir. Somos muito mais do que acomodação e hotéis. Nossa promessa é superar todas as expectativas, promovendo inclusão, cuidados e um serviço impecável. Estamos atentos ao mundo, ao que as pessoas buscam.
Com base na força de nossas equipes e em nosso forte ecossistema holístico de marcas e soluções, estamos abrindo novos caminhos para moldar a hospitalidade de amanhã e inspirar novas maneiras de experimentar o mundo.
#Be Limitless
Faça o que você ama, cuide do mundo, desafie o status quo.
Ao ingressar na Accor, cada capítulo de sua história é seu para escrever e, juntos, podemos imaginar a hospitalidade de amanhã.
Damos as boas-vindas a você como você é e será possível encontrar um trabalho e uma marca que combine com sua personalidade. Apoiamos você a crescer e aprender todos os dias, garantindo que o trabalho traga propósito à sua vida.
Receber e atender os clientes conforme o estilo da marca de atuação. Prestar informações diversas, de acordo com as necessidades dos clientes e práticas essenciais da área. Colocar os clientes no “coração” de tudo o que for realizado, a fim de oferecer a eles uma experiência única e inesquecível, em alinhamento com a Cultura de Serviços AccorHotels.
* Garantir o cumprimento das práticas da Recepção (entre eles check-in e check-out)
* Atender os clientes no restaurante/bar/loja de conveniência do hotel, caso seja necessário, em favor do espírito de polivalência.
* Ser um facilitador de serviços, prestando informações quanto ao funcionamento do hotel.
* Ser o principal interlocutor entre o cliente e outras áreas do hotel, recebendo suas solicitações, sugestões, etc. buscando a resolução.
* Oferecer o programa de fidelidade ALL de acordo com as orientações.
* Ser responsável e zelar pela guarda de todo o recebimento (dinheiro e cartões de crédito). Fazer o controle do fluxo de caixa e garantir que não ocorram discrepâncias.
Flexibilidade de horário
Horário das 18h as 2h e 23h as 7h
Escala 6x1
Mente Aberta
Orientação ao Cliente
Autoconfiança
Comunicação
Trabalho em Equipe
Proatividade e Iniciativa
Conhecimento e Melhoria do Negócio
Desejável: Superior em Hotelaria, Turismo ou compatível
Desejável: Inglês
Pacote Office
Benefícios:
Salário
Vale transporte
Ticket alimentação ou restaurante
Plano de saúde participativo
Plano odontológico (opcional)
Programa de participação nos resultados
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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