Marketing Communications Manager, The Savoy

The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.

Job Title: Marketing Communications Manager  

Department: Sales & Marketing  

Inspired and Supported by: Director of Marketing Communications 

Your purpose will be: To represent our storied and glamorous hotel in the heart of London, shaping and driving the public relations and communications strategy to enhance The Savoy’s brand image, drive engagement, and elevate the guest experience. 

You will be accountable for: 

• Developing and executing integrated communications plans that align with The Savoy’s brand positioning to promote offerings, including events and food & beverage, to target audiences. 

• Collaborating with current brand partners on activations and seeking out new and dynamic partnerships to align with the hotel’s positioning and drive awareness of The Savoy to new audiences.  

• Proactively identifying and securing media coverage opportunities 

• Creating compelling and engaging content across various channels, including social media, press releases, website and collateral. 

• Managing The Savoy’s PR agencies, ensuring the hotel is represented in target media and agency KPIs are met. Proactively cultivating and maintaining strong relationships with media, travel influencers, and industry partners to secure positive coverage and collaborations.  

• Organising and managing media events, press stays and visits to bars and restaurants to showcase the hotel’s unique offerings. 

• Organising and overseeing photo shoots and filming on behalf of the hotel and for externals brands and publications, ensuring The Savoy’s brand image is correctly represented through all assets in the public domain.  

• Developing and implementing advertising plan. 

• Managing marketing communications executive and overseeing the creation and implementation of the hotel’s marketing materials, including both print and online collateral, branded materials and merchandise.  

• Monitoring industry trends and competitor activities to identify opportunities to elevate the Savoy’s position in the crowded market.  

• Coordinating with internal teams to ensure consistent communication about the hotel’s offering and promotions. 

What you will need to do in this role? 

• Proven experience in communications, public relations and marketing with the luxury sector. 

• Exceptional written and verbal communication skills, with a keen eye for detail and creativity in crafting compelling narratives.  

• Strong network of media contacts and experience in building relationships with influencers and journalists.  

• Ability to work effectively under pressure and manage multiple projects at the same time. 

• Flexibility to work out of hours occasionally to support media and partner events and activities. 

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues. 

What’s in it for you?

• Competitive salary and benefits including pension and life assurance
• 31 days of holiday including public holidays (increase to 33 days after 5 years)
• Cashback scheme for everyday wellbeing/healthcare expenses including Perkbox
• Special rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwide
• Fantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & family
• Free stay at The Savoy after successful completion of probation
• 50% discount at our iconic American & Beaufort Bars
• 50% discount at our world-famous Afternoon Tea
• 50% discount at our spa and florist
• 50% discount at Gordon Ramsay's River Restaurant and Savoy Grill
• 20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890
• Laundry services & dry cleaning for uniformed and non-uniformed colleagues
• Colleague gym facility and Virgin Active gym membership discount
• Employee assistance programme
• Annual optician reimbursements for eye tests and glasses
• English language classes
• Colleague restaurant
• Local F&B, retail and gym discounts
• Interfaith prayer room
• Wellness room
• Cycle to work scheme