- Full-Time
- Permanent
- 21C MUSEUM HOTELS
- Rooms
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21c Museum Hotel Durham, Durham, United States
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REF48117E
Housekeeping Manager
Region
Luxury & Lifestyle
If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.
Come join our Flock!
Supervises: Housekeeping Supervisors, Room Inspectors
General Purpose: The Housekeeping Manager is responsible for supervising the daily operations of the housekeeping staff, promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets, using minimal expenses to maximize profits.
Specific Responsibilities:
- Supervise the housekeeping employees, motivate the team through training, development, empowerment, coaching, and counseling.
- Recommend discipline and termination, as appropriate.
- Supervise and inspect the daily cleaning of the guest rooms, public areas, and back of house.
- Ensure compliance with accident/loss preventive programs.
- Achieve a high level of cleanliness and guest satisfaction.
- Monitor and report on expenses (payroll and supplies) in an effort to control cost, while ensuring adequate staff, and supplies are on hand to provide top quality service.
- Respond to guest requests, concerns and problems to ensure guest satisfaction.
- Work with the front desk staff to help resolve guest issues that arise.
- Refer and follow-up on maintenance issues/problems with Engineering to protect hotel assets and to ensure a safe and accident free environment for guest and employees.
- Log items into the Lost and Found and answer inquiries from guests to meet overall lost & found satisfaction.
- Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company.
- Communicate within all departments of the company.
- Responsible for learning and being efficient using the 21c checkbook. This involves invoicing, calling suppliers, budgeting, researching, and working with the accounting department.
- Perform special projects and other responsibilities as assigned. Participate in hotel committees and task force assignments.
- Scheduled days and times may vary based on needs.
- A thorough knowledge of the Housekeeping field.
- A demonstrated ability to determine a course of action based on knowledge of workplace policies and procedures
- Supervision/management experience and skills.
- Ability to compile facts and figures.
- Ability to meet and maintain budget.
- Must be able to open, close, or work any shift during special events.
- Requires a can-do attitude.
Education/Formal Training:
- High school diploma or equivalent
Experience:
- Two to three full years of employment in a related position with this company or another organization.
21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfmAll your information will be kept confidential according to EEO guidelines.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
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