Housekeeping Attendant - Mantis St Helena

Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways and eco-escapes located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

Housekeeping Attendant

This role is responsible for maintaining the cleanliness and organisation of guest rooms and public areas, ensuring a welcoming environment for all guests. Aiming for excellence, the Housekeeping Attendant contributes to a seamless guest experience through attention to detail and teamwork.

What is in it for you:

• Engage in conservation efforts and help preserve wildlife.
• Enjoy sustainable adventures with exclusive rewards.
• Celebrate locality and heritage in a vibrant community.
• Advance your career with global development opportunities.
• Drive change through impactful social initiatives.
• Collaborate with a passionate, innovative team.
• Achieve success with a forward-thinking, excellence-driven company.

Key Responsibilities:

• Cleaning and Room Maintenance: Perform overall cleaning of guest rooms, including dusting, making beds, removing soiled linen, retrieving clean linen from linen closets, vacuuming, cleaning bathrooms, cleaning inside windows, and replenishing room supplies. Ensure linen closets, supply closets, and landings are kept organised and clean. Empty the vacuum cleaner each time it is full and complete the set number of rooms per shift.
• Key, Supply, and Equipment Management: Sign in and out master keys daily and ensure the proper use of cleaning supplies and equipment.
• Reporting and Documentation: Update and mark all cleaned rooms on the assignment sheet, provide accurate room status reports at the end of the shift, and bring Lost and Found items to the Housekeeping office. Report any problems or questions to the Supervisor assigned to your floor.
• Policies, Procedures, and Training: Read, understand, and follow all department policies and hotel procedures. Attend the pre-shift briefing before each shift, understand simple instructions, learn procedures and techniques, and perform routine tasks daily.
• Interpersonal and General Responsibilities: Offer assistance to guests and colleagues in a courteous manner, maintain excellent grooming and uniform standards, and use hands to lift, carry, or pull heavy objects. Additionally, assist with other responsibilities and duties in the absence of team members or as assigned by the manager.

• Strong attention to detail
• Excellent customer service skills
• Previous experience in housekeeping or cleaning services preferred
• Knowledge of cleaning chemicals and supplies
• Commitment to maintaining health and safety standards

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

About Mantis Collection: Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS