Front Office Manager - Saudi only

Sofitel Al Khobar The Corniche

French luxury and local cuisine in the world's most exciting city

The magnificent 5-star Sofitel Al Khobar the Corniche hotel is a triumph of contemporary architecture. Luxury is the key word for this hotel located in the heart of the vibrant city of Al-Khobar with its thriving business district and convention centre. By joining Sofitel, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

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Guest Service Excellence

• Greet and assist guests in a warm, courteous, and professional manner.
• Handle guest complaints and inquiries promptly, striving to resolve issues to ensure guest satisfaction.
• Ensure guests receive accurate and timely information about hotel amenities, services, and local attractions.
• Handle guest complaints and concerns in a professional and empathetic manner, aiming for swift and satisfactory resolution.
• Maintain a deep understanding of the local area to provide guests with information about attractions, restaurants, and services.
• Establish and maintain positive relationships with repeat guests, VIPs, and corporate clients.
• Implement strategies to enhance guest loyalty and satisfaction, contributing to positive online reviews and ratings.

Front Desk Operations

• Oversee the front desk team's daily operations, including check-in, check-out, and guest registration processes.
• Monitor room availability, reservations, and room assignments to maximize occupancy and revenue.
• Maintain accurate and organized guest records, ensuring compliance with privacy and security protocols.
• Coordinate with housekeeping and maintenance departments to ensure timely room readiness.

Team Leadership

• Recruit, train, supervise, and evaluate front desk staff, fostering a positive work environment.
• Set performance expectations and provide ongoing feedback to team members.
• Conduct regular team meetings and training sessions to enhance guest service skills and departmental knowledge.

Financial Management

• Monitor and manage room rates, occupancy levels, and revenue to meet established targets.
• Review and approve billing and invoicing for guest services, ensuring accuracy and timeliness.
• Assist in the preparation of budgets and financial reports related to the Front Office Department.

· Solid knowledge of Front Office Procedures.

· Knowledge of Opera, Microsoft Office and Windows.

. 5 Years Front Desk Leadership Experience preferred