Front Office Manager

Work your way to Manukau!

The Sebel Auckland Manukau is a stylish and convenient luxury property. Nestled in the heart of Manukau, just a short 15 minute drive from Auckland Airport. We are a small, friendly group of unique individuals who encourage each other to be welcoming, authentic and inclusive in order to create a positive work environment. For our guests, our aim is to always strive for excellence in standards of service in order to give them the very best experience, every time they walk into our hotel. 

We are looking for a proven team leader with long term thinking who is seeking to build a career with Accor. If you consider yourself to be a service centred extraordinaire with a passion for creating memorable guest experiences, have a desire to mentor and develop a team and working closely with the executive team to reach our goals then this could be the opportunity for you!

This key role will oversee the daily management of the Front Office & Reservations departments; ensuring the efficient and effective operations and ensuring consistent, exceptional service for our guests and our team.

As our next Front Office Manager, you will have:

• Proven leadership experience within a hotel environment with a desire to nurture and encourage a culture of excellence, integrity and positivity within the Front Office & Reservation teams.
• A demonstrated commitment to delivering exceptional guest experiences.
• Strong problem solving skills with a can do, solutions focused attitude.
• A desire to drive your own professional development and achieve long term goals.
• Staff recruitment knowledge and the confidence to grow your team through personal development, mentoring and training.

• Minimum of 5 years of relevant experience in the hospitality industry with at least 3 years in a managerial role in a front office environment.
• Experience and confidence using PMS such as Opera and reservations systems.
• Excellent verbal and written English communication skills; proficiency in other languages is a bonus.
• Availability to work on a rotating shift roster (a.m, p.m and nights)
• Full, clean Drivers License
• Current Managers Certificate

• Learn your Way - Access to our Accor Academy so you can earn while you learn!
• Work Your Way - Flexibility to ensure a work life balance!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Accor's refer-a-friend bonus
• Access to our Employee Assistance Program
• Uniforms provided and laundered 
• Meals on shift 

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.