- Full-Time
- Permanent
- Rooms
- ACCOR
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, Darwin, Australia
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REF30576M
Front Office Assistant Manager
Region
PM&E
This vacancy has now expired. Please see similar roles below...
Mercure Darwin Airport Resort & Novotel Darwin Airport Hotel are conveniently located just a few steps away from the airport and a short 15-minute drive from the vibrant Darwin CBD, the Hotels offer a prime location for both business and leisure travellers.
Be a part of this Journey…
Airport Development Group (ADG) has made a significant investment of $25 million to transform the properties into a world-class destination. The major redevelopment project includes a range of upgrades to enhance the guest experience.
The existing accommodation and facilities have undergone significant enhancements, ensuring a comfortable and enjoyable stay for the guests. We are excited to introduce a brand-new lagoon pool, where you can relax and soak up the tropical vibes. Additionally, a poolside restaurant has been added, providing a delightful dining experience in a stunning setting.
The extensive new tropical gardens create a serene and inviting atmosphere, offering a wonderful base from which to explore all the remarkable attractions and natural beauty that the Top End has to offer.
- Assist with the management of the Hotel Front Office operation to achieve a reputation as a market leader.
- Daily liaison with the Reservations office to ensure accuracy in room allocation and maximising yield.
- Effective supervision of all guest arrivals and departures, ensuring that room allocations and check-in/check-out processes follow set procedures and are customer-focused.
- Flexibility to work day, evening and overnight shifts as required by the business to maintain the operational requirements.
- Ensure there is management support and presence visible at the Front Desk and in the lobby during key times throughout the day.
- Tertiary qualifications in Business or Hospitality or 1 year’ experience in a similar role within the Hospitality Industry.
- Demonstrated leadership experience within the customer service industry.
- Possess a strong background in Front Office procedures.
- Proficiency in various IT software systems: Microsoft Office, Opera Cloud, or Delphi (or any Property Management System).
- Demonstrated ability to coach, mentor, develop, and inspire teams.
This is a Full Time position working on a roster basis, including morning & night shifts as needed.
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, and dare to challenge the status quo! #BELIMITLESS
Aboriginal & Torres Strait Islander people are strongly encouraged to apply.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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YOUR PASSION SHINE
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our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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