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  1. Full-Time
  2. Permanent
  3. Rooms
  4. Accor

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Mercure Hyderabad KCP, Hyderabad, India

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REF22628I

Duty Manager

Region

MEA SPAC



Job Description

Reporting to the Front Office, this role is integral to the daily operation of the hotel. You will be responsible for the Front Office, Telephones and Concierge functions and will liaise with other Departments to ensure that the hotel maintains five-star standards.

This hands-on leadership role will allow you to share your passion for exceptional service by driving service initiatives and coaching, motivating and engaging your team to ensure that our guests have a memorable experience that makes them feel welcome and valued, exceeding their expectations. 


Qualifications

  • Previous Duty Manager experience preferably within a hotel environment
  • Exceptional communication and interpersonal skills that will see you develop strong rapport with guests and colleagues
  • A confident and proactive problem solver, with strong conflict resolution skills
  • The innate ability to remain calm under pressure and when responding to emergency situations 
  • Exceptional time management skills will help you in managing competing priorities in this fast-paced service environment
  • Excellent attention to detail and a genuine commitment to delivering 5-star service
  • Experience with Opera PMS, and First Aid and CPR is advantageous

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

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