Director of Membership

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

What is in it for you:

• Discounted Hotel Rooms and Food & Beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Diversity, Equity and Inclusion, Planet 21 and WATCH

• Develop and execute strategic plans to increase club membership.
• Implement programs and initiatives to retain current members.
•  Analyze membership trends and develop strategies to address areas of concern.
• Serve as the primary point of contact for current and prospective members.
•  Address member inquiries, concerns, and feedback promptly and effectively.
• Organize and manage new member orientation programs.
• Collaborate with the marketing team to create promotional materials and campaigns aimed at attracting new members.
•  Utilize social media, email marketing, and other digital platforms to reach potential members.
• Regularly attend member events to continue to gage feedback and foster positive relations.
• Attend networking events and community events to promote the club.
• Oversee the delivery of exceptional member services and experiences.
• Coordinate with other departments/operational areas to ensure member needs are met.
• Develop and manage member events, activities, and programs.
• Maintain accurate records of membership data and statistics.
• Prepare regular reports on membership metrics and present them to senior management.
• Lead and supervise membership and sales staff, providing guidance and support.
• Conduct regular training sessions for staff on best practices in member services and engagement.
• Foster a positive and collaborative work environment.
• Other duties as assigned

• Bachelor’s degree in Marketing, Business Administration, Hospitality, or a related field preferred
• Minimum of 5 years of experience in membership management, sales, marketing, or a related field.
• oPrevious experience in a club, hospitality, or membership-based organization is preferred.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Proven track record in developing and implementing successful membership growth strategies.
• Ability to analyze data and make informed decisions.
• Strong organizational and multitasking skills.

Visa: Must be able to provide proof of eligibility to work in the United States

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Claremont Club & Spa is an Equal Employment Opportunity Employer EEOE M/F/V/D

Salary Range: $100,000 to $115,000