- Full-Time
- Permanent
- RAFFLES
- Information Technology
__jobinformationwidget.freetext.LocationText__
Raffles Singapore, Singapore
__jobinformationwidget.freetext.ExternalReference__
REF45958A
Director of IT
Region
Luxury & Lifestyle
A strategic and experienced Director of IT to lead hotel technology initiatives and manage IT operations. To have a deep understanding of IT infrastructure, systems management, and technology trends, as well as the ability to align technology with organizational goals. This role is critical in ensuring our IT resources are efficient, effective, and secure.
Primary Responsibilities
- Strategic Planning: Develop and implement IT strategies that align with the organization's goals and objectives. Identify and evaluate emerging technologies to enhance business performance.
- Team Leadership: Lead and mentor the IT team, fostering a culture of innovation, collaboration, and continuous improvement. Set clear performance expectations and provide regular feedback.
- IT Operations Management: Oversee the day-to-day operations of the IT department, ensuring systems and services are reliable, secure, and meet the needs of the organization.
- Budget Management: Manage the IT budget, ensuring cost-effective allocation of resources. Prepare and present budget proposals and reports to senior management and owing company.
- Project Management: Oversee IT projects from conception to implementation, ensuring they are completed on time and within budget. Coordinate with cross-functional teams to achieve project goals.
- Cybersecurity Oversight: Develop and enforce cybersecurity policies and protocols to protect organizational data and systems. Stay updated on security threats and implement mitigation strategies.
- Vendor Management: Establish and maintain relationships with IT vendors and service providers. Negotiate contracts and manage service level agreements to ensure quality service delivery.
- Stakeholder Communication: Collaborate with other departments to understand their technology needs and ensure alignment with IT capabilities. Serve as a liaison between IT and other business units.
Other Responsibilities
- Evaluate, recommend, plan and implement IT Capital and Operational related projects for the Hotel including expenditure planning.
- Lead the overall IT Department and Business units in all aspects.
- Oversee all guest-facing technologies in the hotel and ensure reliable product performance, innovative service offerings, and deliver personalized and efficient support for the same.
- Manage the day to day operations, includes scheduling and monitoring of IT colleagues attendance. Required on-site support over any special events to be planned accordingly.
- Ensures compliance, controls and security are in place.
- Ensure all maintenance contracts are reviewed and in place for all IT systems.
- Maintain an inventory list for all IT equipment and tag (not limited to computers, laptops and printers).
- Conduct PCI training and any other IT related trainings.
- Ensure that the team consistently provides a high level of operational stability for property-based technology, and high levels of service and support to colleagues and guests.
- Maintain and promote core technology standards and maintain Accor best practices in respect to property systems.
- Ensure that Accor Technology Policies and Procedures are carried out, as outlined in the Systems Manager user Guide including IT Data Protection services, Data Back-up, PCI compliance and security.
- Facilitate owner’s appointed auditors for annual IT audit.
- Provide technical expertise and project management for all technology projects.
- Provide twenty-four hour support for mission critical systems as documented in the service escalation document.
- Effectively communicates technology related plans, actions and decisions with the hotel team.
- Ensures users are aware of the support processes.
- Implement and maintain backup and emergency procedures to ensure integrity of programs and data at all times.
- Be fiscally responsible by adhering to set budgetary guidelines.
- Responsible for IT monthly accruals and forecasting.
- Provide point of escalation support to Accor team.
- Be aware of the hotel fire & life safety/emergency procedures.
- Attend all briefings, meetings and trainings as assigned by management.
- Perform other reasonable duties assigned by the management.
Team Management
- Interview, select and recruit direct reports.
- Identify and develop team members with potential.
- Conduct performance review with the team.
- Constantly monitor team members’ appearance, attitude and degree of professionalism.
- Prepare detailed induction programs for new employees.
- Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.
Span of Control
- IT Budget responsibilities
- IT Headcount responsibilities and Productivity
Candidate Profile
Qualification
- Bachelor’s degree in Computer Science, Information Technology, or a related field; Master’s degree preferred.
- 5 years of experience in IT management, with a focus on strategic planning and operational oversight.
- Strong knowledge of IT infrastructure, software development, and cybersecurity best practices.
- Proven experience in budget management and resource allocation.
- Excellent leadership and team management skills.
- Strong problem-solving and analytical abilities.
- Exceptional communication and interpersonal skills.
- Understanding of hotel operations/applications is an asset.
- Experience in the hospitality industry is preferred.
Competencies
- Excellent verbal & written communication skills.
- Service oriented with an eye for details.
- Ability to work effectively and contribute in a team.
- Self-motivated and energetic.
- Well-presented and professionally groomed at all times.
Benefits of Joining Raffles Hotel Singapore
- 5-day Work Week.
- Duty Meals are provided.
- Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
- Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
- Medical and Wellness Benefit.
- Comprehensive Insurance Coverage.
- Local/Overseas Career Development & Growth Opportunities.
- Holistic Learning and Development Opportunities.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Rixos Premium Qetaifan Island North, Lusail, Qatar
Experience Level
Director
Job Schedule
Full-Time
Brands
RIXOS
Job type
Permanent
Locations
Lusail
Job Category
Information Technology
Description
Director of Information & TelecommunicationThe Director of IT is responsible for managing all aspects of technology systems and IT infrastructure across all assets. This includes overseeing the instal
Reference
c3c8d2ed-8817-4f70-9a6d-b031aaa48225
Expiry Date
01/01/0001
Salary
Location
Sofitel Shahd Al Madinah, Madinah, Saudi Arabia
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Madinah
Job Category
Information Technology
Description
Responsible for working with users either internal or external, including vendors/suppliers. To perform IT support on infrastructure and operation covering end-to-end process which include CSC, Front-
Reference
bc7ae377-2ee4-4e06-b030-9833703cd26f
Expiry Date
01/01/0001
Salary
Location
Rixos Gulf Hotel Doha, Ad Dawḩah, Qatar
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
RIXOS
Job type
Permanent
Locations
Ad Dawḩah
Job Category
Information Technology
Description
To provide a courteous, professional, efficient and flexible service at all times, following ACCOR Standards of Performance.To have a full working knowledge and capability to supervise, correct and de
Reference
63906ad2-beab-4b9e-b253-81a8540e2999
Expiry Date
01/01/0001
Salary
Location
ibis Kochi City Centre, Ernakulam, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Ernakulam
Job Category
Information Technology
Description
Manage the implementation and maintenance of information systems, data processing systems and procedures for the hotel that includes databases, network administration, applications programming, web de
Reference
d9733bda-73e2-4d55-8fa6-66dac57de58e
Expiry Date
01/01/0001
Salary
Location
SLS SLS ALL INCLUSIVE PLAYA MUJERES, Playa Mujeres, Mexico
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
SLS
Job type
Temporary
Locations
Quintana Roo
Job Category
Information Technology
Description
Ayuda a instalar, configurar y mantener la estructura TI de la empresa. Configuración de aplicaciones de hardware y software según sea necesario. Prestación de asistencia general al departamento TI
Reference
594c0b50-55c7-42e7-b9f9-4f9c091cd513
Expiry Date
01/01/0001
Salary
Location
, Quseer, Egypt
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Quseer
Job Category
Information Technology
Description
Main Duties:Is responsible for the day-to-day operations of IT of the hotel. He/she performs both technical and administrative tasks to ensure functionality and efficiency of the IT systems. He/she a
Reference
7c204b15-e7f3-43d9-8494-c462814d23a3
Expiry Date
01/01/0001
Salary
Location
Mövenpick Hotel Sukhumvit 15 Bangkok, Bangkok, Thailand
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Bangkok
Job Category
Information Technology
Description
You will assist the IT Manager in the implementation and upkeep of the Property Management System (Opera). You will be the key driver in ensuring that the PMS is up to date with the most current versi
Reference
895e5fd0-52ac-4008-bf9c-f073033605a5
Expiry Date
01/01/0001
Salary
Location
Fairmont Austin, Austin, United States
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Austin
Job Category
Information Technology
Description
Responsible for providing assistance to Director of Information Technology on maintaining integrity of all IT related systems and ensuring that all IT related hardware and software at the hotel are fu
Reference
871e1a4e-f9c8-4d91-8f8a-f21a0d601a26
Expiry Date
01/01/0001
Salary
Location
MGallery The Bodrum Hotel Yalikavak, Bodrum, Turkey
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Temporary
Locations
Bodrum
Job Category
Information Technology
Description
Review, reroute, update and manage user-generated IT support tickets. Generate IT Support tickets to for the IT Operations team. Escalate systematic issues to management with specifics to promote a
Reference
ef88059d-8da9-4517-bb3b-b2238d9eb17c
Expiry Date
01/01/0001
Salary
Location
FAIRMONT MUMBAI, Mumbai, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Mumbai
Job Category
Information Technology
Description
Consistently offers professional, engaging and friendly serviceTo provide a high level of operational stability for property based technology.Resolves complex problems in consultation with other senio
Reference
eae05ebe-17ae-4cc5-9eaa-755bdc53cf3e
Expiry Date
01/01/0001