Director of Event Sales & Services

Why work for Fairmont?

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

What you will be doing:

• Consistently offer professional, friendly and engaging service
• Responsible for the oversight of all catering event arrangements, from booking to execution
• Organize catering bookings from date of booking to departure, including meeting requirements, food & beverage and audio visual
• Lead Forecasting/Budgeting
• Lead the Event Sales team and conduct performance Reviews
• Actively prospect new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections, entertainment, and written communication
• Attend community/social events and industry meetings
• Work with other sales personnel to generate new business
• Establish and maintain rapport with current clients, prior to, during and post event, encouraging repeat business
• Responsible for negotiating pricing, and drawing-up and securing contracts
• Initiate billing procedures, ensuring any deposits and/or credit applications are received with adequate information and within an acceptable time frame
• Oversee the creation of floor plans for each event to ensure banquets and clients are in agreement prior to set up
• Conduct site inspections as required
• Conduct daily meeting to review event contracts and ensure last minute changes are communicated with appropriate departments
• Conduct pre-conference meetings with clients and pertinent departments to confirm all relevant details are communicated as needed

What is in it for you:

• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

• University/College degree in a related discipline preferred
• Previous senior sales leadership experience within a similar role required
• Previous luxury hotel/resort experience in a major US market preferred
• Familiar with and knowledge of Opera Sales and Catering or a similar Sales & Catering system
• Computer literate in Microsoft Window applications required 
• Excellent communication skills, both written and verbal required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to interact with and focus attention on guest needs, remaining calm and courteous at all times
• Must be able to work in a fast-paced environment, meet short deadlines and multi-task

Your team and working environment:

What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D

Visa Requirements:  Must provide proof of current eligibility to be employed in the United States of America.

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