Assistant Restaurant Manager

The Raffles name is synonymous with luxury, glamour and extraordinary adventure. Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses. 

This fine Grade II* Edwardian building has been transformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, the latest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom and event space.  Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. 

At Raffles, you arrive as a guest, leave as a friend and return as family. ​

An exceptional opportunity presents itself for an Assistant Restaurant Manager to join the Food & Beverage Department at Raffles London at the OWO.

Reporting into Restaurant Manager, you will be responsible the daily running and leadership of the restaurant delivering and aiding in a smooth high level of service. The role involves the ability to pre-empt and deliver a luxurious and high-quality level of service to our guests and the ability to deal confidently with customer complaints.

You will work in close contact with the kitchen and reservation teams to ensure smooth and consistent service whilst surpassing the guests’ expectations.

Specifically, as the Assistant Restaurant Manager, your responsibility’s will include:

• Developing and documenting steps of service and service standards.
• Involved in recruiting, training, managing, and mentoring all members of the front of house team.
• Detailed and precise communication with guests and hotel staff in a friendly and professional manner.
• Working with other departments and managers to deliver high quality service whilst managing time sensitive targets.
• To be a hands-on leader and mentor for your department and the wider hotel.
• Manage the food and beverage service to consistently meet high standards as defined by Raffles brand standards.
• Handle all customer inquiries in an appropriate and professional manner.
• Accurately manage all transactions during service.
• Manage Team Member schedules, stock, and wastage levels.
• Manage restaurant’s good image and suggest ways to improve it.
• Commit to best possible sustainable practices on a daily basis in terms of waste management and purchasing.
• Additional responsibilities in absence of line manager or senior employee.
• Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.

Who are we looking for?

• A proven track record and ability to provide high levels of service under pressure.
• Exceptional communication and customer service skills, both written and spoken.
• An understanding and willingness to contribute to a 24h operational schedule when required.
• Passion and commitment to delivering exceptional levels of guest service
• Previous relevant experience as Restaurant Manager or high performing as Assistant Restaurant Manager.
• Knowledge and experience in multiple areas of food and beverage.

Why join our Raffles team?

Not only will you be joining one of the worlds best hotels you will also receive great benefits including:

• You will be offered a competitive salary.
• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years.
• Staff meals whist on duty.
• Employee assistance program, including virtual GP and financial advice.
• We offer Life Assurance to all our colleagues.
• Enhanced sick pay.
• Enhanced maternity, paternity and adoption pay.
• Free dry cleaning for uniform.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.  
• Fun-filled events, whether that’s a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accor’s extensive brand portfolio.