Assistant Manager - IRD

As Accor we are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo!

• Manage day-to-day operations of In-Room Dining
• Conduct departmental daily briefings to ensure that all pertinent information is well received by team members
• Answer telephone calls according to company’s standards and coordinate all food and beverage orders with the service team
• Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue.
• Supervise team members to ensure that all tasks assigned/required are carried out on time and according to instruction and departmental standards
• Handle guests’ complaints and comments tactfully and efficiently, make effective service recovery if necessary
• Inspect food & beverage quality regularly
• Liaise with stewarding on inventory and breakage control
• Maintain daily log book with clear and concise information on operations
• Establish guest database with preference records of regular guests
• Implement weekly cleaning and maintenance schedules for operating equipment (trolleys, pantry, etc)
• Check the back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations
• Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests