1. Full-Time
  2. Temporary
  4. Rooms


Novotel London Excel, London, United Kingdom



Assistant Front Office Manager (FTC - Maternity Cover)


Europe and North Africa

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Our next Assistant Front Office Manager will assist the Front Office Manager to ensure a smooth operation of all services at the desk , to contribute in achieving the department’s quantitative and qualitative targets and highest possible REVPAR figures, to motivate and train staff to the highest standards of guest care, welcome and quality service.

What will you do?

  • To ensure that all tasks relating to guest comfort, guest satisfaction or the impression the guest receives of the Hotel must be treated with utmost priority.
  • To have a full understanding of all systems and programme
  • To ensure that your team are fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information onto the guest whenever the possibility arises in order to maximize hotel sales.
  • Co-ordinate constructively with both the finance and night teams so that policy, procedure and requirements are all adhered to.
  • Assist the FOM with the design and implementation of new procedures, when necessary.
  • Control reports from Night-Audit.
  • Ensure a high quality on the daily basis work.
  • Supervises the daily billing, cashiering and business reports.
  • Regularly checks the quality of the service provision available by means of customer comments, feedback during service meetings.




  • previous experience in a similar role
  • fluency with Opera system
  • fluency in English
  • right to work in the UK

Additional Information

What will you get?

Having great people involves great rewards! As an employee of Accor, you will be part of a world leading hospitality brand, offering many other perks such as:


  • Pension Scheme
  • A Discount Card to be used in Accor Hotels Worldwide
  • Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
  • Training & Development
  • Additional holidays with service
  • Recommend a friend scheme
  • Employee Advisory Service
  • ... And much more !

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.


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