- Full-Time
- Permanent
- IBIS
- Rooms
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ibis Paris La Défense Esplanade, Paris, France
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REF26704R
Assistant Chef de Réception (H/F)
Region
Europe and North Africa
This vacancy has now expired. Please see similar roles below...
L'Ibis Paris La Défense Esplanade est un hôtel de 286 Chambres, avec un restaurant et un bar qui n’attendent que vous ! Nous rejoindre c’est vous permettre d’évoluer dans un établissement à fort potentiel avec d’important flux de clients à chouchouter au quotidien.
Manager présent sur le terrain, vous travaillerez en étroite collaboration avec les autres services afin d’assurer un service client chaleureux. Tel(le) un(e) réel numéro 2 en réception, vous montrerez l’exemple à votre équipe à travers votre empathie et votre inventivité.
Vos futures missions :
- Superviser et participer activement aux activités opérationnelles des services de la réception
- Mettre en place des process de suivi de Focus avec création d’outils et réalisation du suivi des No Show, déductions et commissions
- Veiller à l'application de la politique tarifaire et des procédures d'audits internes
- Veiller à la disponibilité et à l’actualité des documents à disposition des clients et des collaborateurs
- Contrôler la bonne gestion des caisses
- Co-piloter les activités et instaurer un environnement de travail propice à la réalisation des objectifs
- Co-impulser une dynamique de résolutions des problèmes de performance
- Elaborer le planning Réception en fonction du taux d’occupation et des prévisions
- Respecter les règles RH (signature des plannings de présence, suivi des jours fériés, RCR…)
- Garantir la qualité des prestations offertes, par le biais des commentaires clients et des audits de qualité
- Faire passer des entretiens, former, évaluer, encadrer et conseiller les collaborateurs du service
- Être une source d’inspiration pour les équipes en termes d’accueil et de satisfaction client
- Développer la motivation des équipes et l’adhésion de ses équipes en créant un bon climat de travail
- Communiquer efficacement avec l’équipe Réception et Etages
Parlons de vous :
-Excellent relationnel
-Expert réception avec l’envie de continuer à monter en compétences
-Maitrise de l’anglais indispensable
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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