- Full-Time
- Permanent
- RAFFLES
- Rooms
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Raffles Istanbul, İstanbul, Turkey
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REF33929V
Assistant Butler
Region
Luxury & Lifestyle
Job Summary/Purpose:
Butler acts as a point of contact for the guest during their stay, assisting with any arrangements or requests of the guests and provides personalized service to ensure a flawless and memorable experience through the Raffles touch.
- To have thorough knowledge of Private Bar SOP’s for Butler Service department
- To have accurate knowledge of different room categories, private bar items and reading Opera PMS reports
- To have thorough knowledge of local rules and regulations
- To have basic knowledge of PMS reports for daily task functions and online platforms used for task delegation
- To adhere to Butler’s standards and procedures and enforce the same
Expected duties:Filling and refreshing private bar items and tea-coffee setup
- Recording the minibar consumptions of guest rooms to hand over to butler office for daily postings
- Keeping track of all due out and stay over DND rooms
- Cleaning, maintaining and ensuring the upkeep of guest minibars and butler minibar storerooms and reporting any maintenance faults /
- Checking the expiry dates of products regularly for optimum usage of resources.
- Ensuring all unattended valuables and inside guest rooms are noted and Butler Administration Officer İS informed about the same.
- Regularly attending department line-ups and meetings to communicate any pertinent information and to assist in any needed activity.
- Attend training sessions and perform related duties as required.
- High School Degree
- Ability to work well under pressure in a fast paced environment.
- Ability to work cohesively with fellow colleagues without constant supervision.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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