- Full-Time
- Internship
- Talent & Culture
- Accor
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Hôtel Mercure Paris Opéra Grands Boulevards, Paris, France
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REF634W
Apprenti(e) Réception
Region
Europe and North Africa
Le Mercure Paris Opéra Grands Boulevards, hotel de 52 chambres à l'atmosphère jazz et situé en plein cœur des Grands Boulevards, est à la recherche de son Apprenti(e) en Réception à partir du mois de septembre 2024.
Si vous êtes souriant, motivé et désireux de connaitre le domaine de l'hôtellerie avec une équipe bienveillante et impliquée...alors ce stage est fait pour vous !
Voici vos missions:
- Accueillir le client dès son arrivée avec prévenance et attention
- Contribuer, par une relation chaleureuse et personnalisée, à sa fidélisation
- Prendre en compte et anticiper les besoins du client
- Gérer les objections et/ou remarques éventuelles du client ; veiller à apporter une réponse dans le meilleur délai possible
- Véhiculer l’image de l'hôtel
- Contribuer à faire vivre les projets et points d'identité de la marque et du groupe
- Valoriser les différentes prestations de l’hôtel pour optimiser les ventes
- Gérer les appels téléphoniques et prendre les réservations
- BTS Hôtellerie Restauration
- Bonnes connaissances du pack Office (Word, Power Point, Excel...)
- Maîtrise du français, anglais professionnel
- Aisance relationnelle, sens de l’accueil et du service
- Motivation
- Esprit d’équipe
- Capacité d’écoute et d’anticipation
- Bonne présentation, bonne élocution
- Dynamisme
Remboursement du titre de transport à 75%
Merci de bien vouloir envoyer votre candidature à l'adresse h9688-om@accor.com
Meet Claudia, the human resources director
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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