- Full-Time
- Internship
- MERCURE
- Rooms
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MERCURE TOULOUSE SUD, TOULOUSE
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LLKVK375
Stagiaire réception
Mission:
Notre établissement de 90 chambres situé face au téléphérique, recherche un(e) stagiaire pour 3 mois à partir de février 2025. Si vous êtes souriant(e), motivé(e) et désireux(se) de connaître le domaine de l'hôtellerie avec une équipe bienveillante et impliquée... alors ce stage est fait pour vous !
Missions principales :
- Accueil et service clients :
- Accueillir les clients à leur arrivée avec courtoisie et professionnalisme.
- Effectuer les check-in et check-out en respectant les procédures de l’établissement.
- Fournir des informations sur les services de l’hôtel et les attractions locales.
- Répondre aux demandes des clients par téléphone, e-mail ou en personne.
- Service petit-déjeuner :
- Préparer et mettre en place le buffet du petit-déjeuner.
- Assurer le service en salle en veillant à la satisfaction des clients.
- Réapprovisionner le buffet et assurer le débarrassage des tables.
- Room service :
- Prendre les commandes des clients pour le room service.
- Préparer et livrer les commandes dans les chambres en respectant les standards de qualité.
- Tâches administratives et support :
- Réaliser les encaissements et gérer la caisse de réception.
- Participer à la gestion des réservations et à la mise à jour des données clients dans le système informatique.
Pour postuler : hb1r5-bo@accor.com
Profile:
Pour rejoindre la team, il est indispensable :
- d’être dynamique
- de maîtriser l’anglais
- d’être flexible et polyvalent
- et surtout d’avoir le sens du service et de l’accueil !
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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