- Full-Time
- Internship
- Procurement
- ACCOR
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Issy-les-Moulineaux, France
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REF2845F
STAGE 6 mois - User & Supplier Care Coordinator
Region
Accor HQ
Accor, leader mondial de l’hospitalité, offre des séjours et des expériences uniques dans plus de 5 500 établissements dans 110 pays.
Comprenant plus de 45 marques d'hôtels, de restaurants et de bars, des lieux de divertissement et de vie nocturne, des espaces de coworking et de bien-être, Accor offre de nouvelles manières de vivre, travailler et se divertir.
En plaçant l’humain et la planète au cœur de sa culture et de ses activités, le Groupe veille à façonner durablement l’hospitalité de demain.
Mission : Nous recherchons un stagiaire prêt à s'investir pour assurer le suivi opérationnel de l'activité de support utilisateurs et fournisseurs dans le cadre du process achat porté par l'outil leader du marché (COUPA renommé ASPEN en interne).
La mission sera l'occasion idéale pour notre stagiaire de découvrir l'univers Accor, les équipes opérationnelles internes et de nos partenaires externes et ainsi être visible auprès de tous les niveaux hiérarchiques avec possibilité d'évoluer en interne si la mission est réussie.
====
Gestion des supports de connaissances
- Mise à jour des guides utilisateurs
- Mise à jour des guides fournisseurs
Gestion des bases & solutions de connaissance
- Mise à jour de l'intranet ASPEN
- Mise à jour de l'extranet fournisseur Zendesk
- Mise à jour du e-learning (formation initiale)
- Mise à jour des tuto videos (formation continue)
- Mise en place d'une aide en ligne / assistance virtuelle (projet)
Gestion de la communication
- Mise en place d'un planning editorial
- Gestion des Mémo ASPEN (nouvelles fonctionnalités, rappel des règles et process)
- Gestion des campagnes d'info et de relance aux fournisseurs
Gestion des sessions de formation aux utilisateurs internes
- Organiser les cafés ASPEN quotidien (15 min de Q&A)
- Organiser des sessions de formations mensuelles (1h)
- Organiser des sessions de formations ad hoc
Coordonner l'activité des agents de support externalisés (Webhelp) basés au Portugal
- Optimiser en continu la plateforme de ticketing
- Assurer le support de niveau 2
- Piloter les indicateurs et plans d'actions définis ou à définir
====
Dates du stage :
- Début : dès que possible
- Durée : 6 mois
Reporting hiérarchique :
- niveau 1 : PTP Core Model & Project Manager
- niveau 2 : PTP Program Director
Savoir être :
- Profil analytique
- Capable d'apprendre vite et de synthétiser
- Forte capacité d'organisation
- Bon communicant à l'écrit et à l'oral
- Capable de s'adapter et à l'aise pour interagir avec des interlocuteurs de niveaux hiérarchiques et de départements différents
Savoir faire :
- A l'aise avec les outils digitaux en général
- Maîtrise des outils MS Office (PowerPoint, Excel, Word)
- Anglais courant obligatoire. Autres langues appréciées
Compensations Stage 6 mois :
- Gratification en fonction du niveau d'étude (Bac+3 à Bac+5)
- Congés payés : 1/2 journée par mois autorisée payée
- Restaurant d'entreprise + Forfait mobilité douce vs Transport en commun, Conciergerie Séquana, Carte All, Indemnité télétravail, Salles de sport Séquana
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
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