Spa Concierge

At The Rimrock, it is our vision is to be the most desired hospitality experience in the Canadian Rockies for guests and employees alike.

We welcome colleagues like an extension of our guests — individuals who travel from around the world to explore the Canadian Rockies. As an employee, you will live and work with a very diverse team in one of the most beautiful settings in the world, creating unforgettable memories on and off duty. Learn more at: https://www.rimrockcareers.com/career-opportunities

Starting Pay Rate: $16.60 per hour 

To welcome guests and create a comfortable, relaxing, and safe experience for all visitors receiving a treatment at the Spa, using our pool and fitness facilities, or enjoying a fire on our outdoor patio.

Duties and Responsibilities

• Opening and closing of Spa & Fitness facility
• Greeting and welcoming all guests that enter the facility and conducting tours if requested
• Maintaining order and cleanliness of the entire Spa & Fitness facility including lobby, waiting area, pool, gym, change rooms, washrooms, workspace, and outdoor patio area with skating rink and fire pits.
• Assist with inventory control and laundry needs, including folding and stocking towels.
• While working at Spa Reception, warmly greeting guests; being knowledgeable of spa products and services; accurately processing bookings and making reservations; reconciling sales and completing cash-outs
• Verify guest reservations and monitor pool, gym and fitness area use; ensure pool, hot tub and pool deck is safely maintained (may include mopping wet areas); being knowledgeable of how to operate the cardio equipment; continual cleaning and disinfecting of equipment, change rooms and washrooms as per health and safety protocols
• Assist therapists as required
• Other associated duties as assigned

• Minimum 2 years of customer service or retail experience
• Customer service oriented
• Excellent verbal and written communication skills
• Able to work effectively in a team environment and independently
• Able to successfully manage multiple tasks simultaneously
• Keen attention to detail
• Cash handling skills 
• CPR and 1st Aid training an asset

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler

Inclusion & Diversity

We want every employee to feel valued, appreciated, and free to be themselves at work and in housing. Banff National Park draws individuals from all around the world to visit, work, and live. Our location naturally fosters a diverse workforce and new employees can see themselves represented throughout the hotel, regardless of cultural origin, gender identity, religion, physical abilities, sexual orientation or age. As an organization, we know we can always strive to be better and intentional acts of inclusion are key to achieving our mission