Security Supervisor

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About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. We know that to offer our guests the best, we first need to offer our employees the best. That is why you'll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards, Fairmont Hotels & Resorts is a celebrated collection of hotels that included landmark locations like London's The Savoy, New York's The Plaza and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment: we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

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Purpose of the role:

Working with the Senior Managers and Executive Management Team, you will be responsible for leading the security compliment on a particular shift. You will be executing all safety and security tasks and initiatives, in line with Legislation and Cape Grace Policy, to ensure as far as reasonably practicable a safe and secure environment at Cape Grace for all stakeholders.

Levels of accountability:

Reports directly to the Security Manager

Lead the Security Team by creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction. Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counselling and evaluations and delivering recognition and reward. Train team members in line with company policies, procedures and legal requirements

Essential Duties and Responsibilities

Customer Service:

• Liaise with V & A Security and local law enforcement on matters pertaining to the Hotel.
• Establish, manage and maintain effective and professional working relationships with staff, suppliers, customers & stakeholders of the partner companies.
• Ensure that all staff and contractors, at all times act in such a way as to protect the positive image of Cape Grace.
• Manage the team to ensure that guest interactions are satisfactory and at Gape Grace standards.

Security:

• Lead security functions to preserve the security of guests, staff, visitors and the facility.
• Oversees the daily workflow, schedules, rostering and assignments of related shift
• Prepares and conducts training for new hires and current staff including training on workplace searches, drug and alcohol procedures, and related safety and security topics.
• Responsible for the management of the Security team including the contracted staff.
• Ensure key management procedures are strictly adhered to.
• Assist with the development, auditing, testing and implementation of Business Continuity Plans.
• Initiate investigations; engages leadership to implement solutions to internal control issues identified during investigations.
• Conduct, supervise and prepare reports relating to internal investigations, losses or violations of regulations, policies and procedures.
• Ensure that staff are suitably trained, supported and monitored and that appropriate corrective action is taken when staff fail to comply with policies and procedures relating to Security.

Health and Safety:

• Act as Section 8.2 appointee for the Security Department reporting to the 16.2 Appointee
• Direct the response to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property.
• Oversee the administration and accuracy of all required reports and documentation.
• Carry out risk assessments, H&S inspections and the management of fire safety, emergency evacuation and first aid equipment as required.
• Keep up to date with H&S legislation affecting the work of Cape Grace and to advise the Executive Team on legal compliance.
• Ensure that staff are suitably trained, supported and monitored and that appropriate corrective action is taken when staff fail to comply with policies and procedures relation to health and safety.

• Matric/Grade 12 is a pre requisite.
• PSIRA Grade B qualification is a pre requisite.
• Emergency Coordinators certificate, Basic first aid, basic firefighting, fire marshal and SHE representative certificates/training would be highly advantageous.
• Minimum of 5 years Security experience in the 5 star hospitality and tourism industry will be preferred.
• Experience in the investigation of incidents (Security and Health & Safety).
• Experience in Health and Safety Risk Assessment is advantageous
• Strong knowledge of safety practices and procedures.
• Good working knowledge of CCTV systems, Saflok key system, Maestro, Remrad and Ziton Fire panels & systems. Panic and intruder alarm systems.
• Fully computer literate on the MS Office Suite.
• Knowledge of Opera.