- Full-Time
- Permanent
- FAIRMONT
- Rooms
__jobinformationwidget.freetext.LocationText__
, San Diego, United States
__jobinformationwidget.freetext.ExternalReference__
REF25412E
Royal Service Agent
Region
Americas
Just east of the Pacific and slightly north of Expectation.
Welcome to Fairmont Grand Del Mar. An elegant tribute to classic Mediterranean estate, seamlessly fusing old-world charm with modern luxury. Here, an award-winning, Renaissance-inspired spa, critically acclaimed dining, exclusive boutique shopping and championship golf course.
Growth and advancement is not only available, it is actively encouraged. We promote a balanced life for our colleagues, continuously seeking new ways to improve our environment and to support our beautiful home of San Diego.
Royal Service Agent
At Fairmont Hotels & Resorts, every guest interaction is an opportunity to create a lasting memory. We invite you to showcase your exceptional interpersonal skills as a Royal Service Agent, where the knowledgeable and personalized service you provide by telephone will make our guests feel unique and valued.
Rate of Pay: $21.22/hour
Summary of Responsibilities:
Reporting to Director of Guest Experience, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Update reservations ensuring a flawless check in and check out process
- Ensure revenue is maximized by up-selling and recommending hotel facilities
- Liaise with Sales and other departments as required
- Answer telephone and email inquiries in a timely manner
- Assist guests regarding hotel facilities in an informative and helpful way
- Process all external and internal calls either by redirecting calls or assisting the guest
- Take ownership of the guest’s request and ensure follow up according to the hotel’s standards
- Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
- Maintain and monitor the “Royal Service” software system
- Serve as a liaison for guests requiring information relating to all aspects of the hotel
- Handle and distribute faxes, voice messages and written messages for internal and external guests
- Have full knowledge of the hotel’s emergency procedures
- Follow department policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned
- Previous customer related experience required Must possess outstanding guest services skills and sophisticated verbal communication skills
- Previous Property Manager System experience preferred
- Computer literate in Microsoft Window applications required
- Must be able to type 25 words per minute
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Ähnliche Jobs
Salary
Location
Fairmont Fujairah Beach Resort, Dibba Al-Fujairah, United Arab Emirates
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Dibba Al-Fujairah
Job Category
Rooms
Description
Housekeeping Attendant You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, a
Reference
94973e71-6905-4662-8985-7ffbba80baab
Expiry Date
01/01/0001
Salary
Location
Manly Pacific Sydney MGallery Collection, Manly, Australia
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
ACCOR
Job type
Permanent
Locations
Manly
Job Category
Rooms
Description
We are looking for enthusiastic & passionate Front Office superstar to join our fun team at Manly Pacific.At Manly Pacific, we attract friendly, diverse and engaging people intrinsic to the roots of o
Reference
ee4ac82c-0866-4b92-a72b-88c88d40b1fc
Expiry Date
01/01/0001
Salary
Location
Sofitel Sydney Darling Harbour, Sydney, Australia
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Sydney
Job Category
Rooms
Description
Apply thorough working knowledge of the front office operations to include the front desk, porter’s desk, reception/cashiering procedures, one touch functions and reservations.To ensure that all staff
Reference
9104e492-65f8-423a-9768-c77c6a4929da
Expiry Date
01/01/0001
Salary
Location
Mövenpick Resort Phan Thiet, Phan Thiet, Vietnam
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Vietnam
Job Category
Rooms
Description
Ensure working knowledge of all hotel public areasAm hiểu các khu vực công cộng trong khách sạnEnsure cleaning schedules are completed in a routine and timely mannerĐảm bảo đúng lịch trình
Reference
897bf898-5061-4367-a858-f788cf1497fc
Expiry Date
01/01/0001
Salary
Location
SO/ Auckland, Auckland, New Zealand
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
SO/
Job type
Permanent
Locations
Auckland
Job Category
Rooms
Description
The Role - ReceptionistsCheck in and Check out guests and maintain accounts ensuring that all charges are accurate and posted on a timely basisOpen communication channels between Hotel guests and all
Reference
6b7ae2c9-d2f2-4c22-a66e-edbd3565085f
Expiry Date
01/01/0001
Salary
Location
Mövenpick Hotel Hanoi Centre, Hanoi, Vietnam
Experience Level
Executive
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Hanoi
Job Category
Rooms
Description
• Hỗ trợ Trưởng Bộ phận trong các công việc vận hành • Kiểm tra phân công công việc hàng ngày của giám sát – phòng khách và khu vực công cộng • Có trách nhiệm lên kế hoạch, tổ chức, đào tạo và kiểm
Reference
0f31e508-f443-4917-b790-f104fde55679
Expiry Date
01/01/0001
Salary
Location
Sofitel Queenstown - Hotel & Spa, Queenstown, New Zealand
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Queenstown
Job Category
Rooms
Description
Embody the spirit of hospitality and excellence, radiating warmth, elegance and personalised care to every guestEnsure a professional and attentive service is provided and guest expectations are excee
Reference
712b57da-3b9b-4c60-9993-b2d7888a2801
Expiry Date
01/01/0001
Salary
Location
Sofitel Wellington, Wellington, New Zealand
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Wellington
Job Category
Rooms
Description
An extraordinary guest experience begins with you. As Guest Experience Manager, you will ensure a warm welcome feeling for our guests as soon as they arrive. Your responsibilities and essential job fu
Reference
f28c54e9-6329-44cc-9d29-401b8a1cce55
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Bentonville, Bentonville, United States
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
United States
Job Category
Rooms
Description
Reports to: Front Office Manager/Rooms ManagerGeneral Purpose: Under general supervision, provides porter and valet services to hotel guests and ensures their satisfaction and comfort by promptly and
Reference
64ee0b27-d5c9-4d40-8a43-c63db2ef93a0
Expiry Date
01/01/0001
Salary
Location
Mercure São Paulo JK, São Paulo, Brazil
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
Controlar o enxoval, bem como das roupas dos hóspedes, efetuando a coleta e entrega à lavanderia externa e conferindo a quantidade de entrada e saída.Controlar o estado de conservação do enxoval e uni
Reference
f7f664d6-9eed-4995-93dd-ad5e47346277
Expiry Date
01/01/0001